Lost free 30 days for accidentally registered to the wrong service account?

[Zet_]

EU (UK)

So after 4 tickets (over the last 3 days) , 1live chat promising "escalation" and one phone call (on premium 0870 phone number) promising "escalation"........

My account is now inactive.

Thanks SE, on principal I am done.

Not a rage quit, rather a rational reaction to a frustrating and seemingly impossible situation. I cannot spend more time on this, it really is just a video game after all

I wish better to luck to the rest of you

Dude, there's like a million other people that also need it done. Just because your problem hasn't been solved yet doesn't mean support hasn't done anything. Just wait a bit more or try again to see if they can do anything now since you were promised escalation.

[Tamoa]

I just discovered this thread, and at least I'm not alone in having my account deactivated because of this crap. Not that it makes me feel much better.

[scream21]

always show this

The webchat service is currently unavailable.

[Zet_]

always show this

The webchat service is currently unavailable.

If you're after the EU chat support, it's not open for another 1 hour and 10 minutes.

[Tarrax]

I've been trying not to get upset by this, but after submitting a ticket two days ago and now seeing so many others queue-jump with a phone call, I'm starting to get a little annoyed. I've never seen an MMO provider allow multiple services on one account (and with no merge option either) and I certainly have never seen a button for entering a game code that was labeled "Add Platform". However, it seems SE take no blame for any of this as can be seen by their useless response. I am a Free Company leader who can no longer play (now says inactive service) and as I work during the day I cannot sit on the phone for hours to fix this like others have done.

[Tamoa]

I could have sworn when I clicked the link provided in their email with the game activation code, it took me straight to a page to enter said code, and never did I see any buttons to click to select service account.

[Scarygermanguy2]

Not sure If Im the longest waiter on here, 3 phone calles. all 3hours + on hold, to find out everything is ok with my account, it just needs to be "processed" by a department different than the one i talk to with phone support.

10 days its been verified as ok. still not fixed.

oh and I nave 9 (yes NINE) ticket numbers open with them... the 4-email support tickets say someone will get back to me withing 2 business days,

going on 3 months , still waiting for e-mail support to get back to me.

[PewPew]

The time on my pre-order account has expired and the problem is still not fixed!
So now I cant play unless i start over on the other account...
I thought they were going to fix it before the end of last night?

[Ciryadin]

Has anyone tried to cancel the wrongly registered service account (2), and try to use the registration code again to add ps3/windows platform on the right (inactive) one (1).

[Zet_]

Has anyone tried to cancel the wrongly registered service account (2), and try to use the registration code again to add ps3/windows platform on the right (inactive) one (1).

You're just deactivating service account 2. The serial will still be registered to it.