Lost free 30 days for accidentally registered to the wrong service account?

[SoundAgent]

Can some one tell me what page i can expect to find the live chat? I assume the link isnt always there, but where should i be looking for it?

[scream21]

It can be done quicker with phone support.

i'm from South East Asia if i use phone it will take high charge

[refraxion]

Unreal, I don't understand how ANY of you guys can get thru to live chat. I've waited over 2+ hours each time and I've tried AT LEAST 10 times.

[Zios]

Just an update. I talked to SE chat support about 2 hours ago, and they escalated it and told me it could take up to 2 weeks. Just checked my account and saw that they already fixed it and my account #1 now has the collectors +31 days attached. 2 weeks estimate was done in 2 hours. Don't give up on chat/phone support guys.

[SoundAgent]

any idea on where i can find either of these? im at a complete lose on their site on where it is

[Ophiel]

Ok, so let me have this clear, EU players have no chance of getting this fixed unless you expend a lot of money in a phone call (It would be around 100€ for me) to get your account fixed just because their "NEW" account service is SHIT??

[Rasabox]

Just an update. I talked to SE chat support about 2 hours ago, and they escalated it and told me it could take up to 2 weeks. Just checked my account and saw that they already fixed it and my account #1 now has the collectors +31 days attached. 2 weeks estimate was done in 2 hours. Don't give up on chat/phone support guys.

This astounds me. I have contacted them twice now. Checked to make sure my ticket was indeed escalated and I still have not heard from them. Nothing has been fixed in days.

[Puck]

Ok, so let me have this clear, EU players have no chance of getting this fixed unless you expend a lot of money in a phone call (It would be around 100€ for me) to get your account fixed just because their "NEW" account service is SHIT??

Yes, they don't seem to have a toll free number that's available for this. I just checked my Verizon account and my unsuccessful attempt was $22.

[Ophiel]

Yes, they don't seem to have a toll free number that's available for this. I just checked my Verizon account and my unsuccessful attempt was $22.

wont even bother, if they fix it ok, if not i'll just play another game, not as good maybe, but at least not with so many problems...

[Whitefall]

any idea on where i can find either of these? im at a complete lose on their site on where it is

For NA Live Chat go here https://support.na.square-enix.com/c...hp?id=496&la=1
- Select Account/Billing as Category
- Select Additional Services
- Contact Details just put 'Service'
.. Just Hit Next until you reach the page that have Chat Support. Proceed to Chat Support then just fill up the form and wait for average of 2 Hrs.

For NA Support Form for sending Ticket, use this link https://support.na.square-enix.com/c...82&la=1&daxx=2

For EU Support Form for sending Ticket, use this link https://support.eu.square-enix.com/c...82&la=1&daxx=2

For EU Phone Support, call +44 (0) 870-600-0182

There you go, just want to help even if my account still not fixed yet >.<

***Note that if your account is a EU account, don't bother using NA Live Chat.. Just use Phone Support or just fill up the Ticket form..