Lost free 30 days for accidentally registered to the wrong service account?

[refraxion]

Just waited for about 3 hours on the phone and finally got through. I got an extremely helpful guy that sounded tired as hell and he sounded extremely surprised that I was polite. I know this is frustrating as hell guys, but when you finally get through, just remember that the customer service guys are just doing their job. Please don't take out your frustrations on them.

I'll update when my account has been straightened out.

You know, they could easily just do their job and help everybody here out to fix the problem. But instead people who call in get priority. That's RIDICULOUS.

[Billiam]

You know, they could easily just do their job and help everybody here out to fix the problem. But instead people who call in get priority. That's RIDICULOUS.

I agree 100%. I played by their rules, submitted a request and now it seems that was only the resolution for suckers. If you want results you have to spend a lot of time trying to reach their elusive agents.

[EmilyW314]

I haven't been able to find the option for EU live chat yet so yeah..

Steps as follows:

1. Go on http://support.eu.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

Note that they only open 9am - 6pm UK time Monday to Friday

[Matrinka]

Maybe there is some hope for us trying to get in touch with customer support by tomorow! Yoshi-P posted this message on the forums. I'll cut and paste the original Japense post and the link from Reddit. http://forum.square-enix.com/ffxiv/threads/73400 (Japanese) http://www.reddit.com/r/ffxiv/commen...rver_upgrades/ (Reddit translation).

[Teneniel]

Have the same problem. Also couldn't tell where to put in my registration code and ended up creating a second FFXIV service. However, seeing as I can only play late at night due to 1017 maybe I should just wait a week and see if they fix my account AND the 1017 issue. Hopefully they will have a good thing here if they can get everything fixed in these first couple weeks without losing half their players and players to come from the bad word of mouth.

[klaud_litah]

Maybe there is some hope for us trying to get in touch with customer support by tomorow! Yoshi-P posted this message on the forums. I'll cut and paste the original Japense post and the link from Reddit. http://forum.square-enix.com/ffxiv/threads/73400 (Japanese) http://www.reddit.com/r/ffxiv/commen...rver_upgrades/ (Reddit translation).

he doesnt said nothing about all the people who already bought the game on playstation store and the game doesnt work...becauxe se account doesnt recognize the service and psn versions doesnt have any code.

[refraxion]

How sad. The worst company that I ever had to deal with. SQUARE ENIX, CUSTOMER SUPPORT IS IMPORTANT, making a decent game is only HALF the battle.

[Henlzz]

Still waiting...

[Matrinka]

Going into my 4th hour of being on hold! Woo-hoo! I love this game! HOURS of involvement with the game. Too bad it doesn't actually involve, you know, playing on the account I paid for.

[Tennoca]

Really annoyed just like everyone else, trying calling all day from work and of course nothing but a busy signal...... Came home tried live chat (no available agents after 2+ hours in queue) and now sitting in queue again currently #163.......