Lost free 30 days for accidentally registered to the wrong service account?

[EmilyW314]

Got my account fixed

Submitted my ticket on 27th 10.30pm called the UK support on 28th 10.30am and then again 29th 9.30am.

Received an email on 29th 6.45pm stating that my account is fixed. Login to Mogstation and my play time is now 31days

Time is GMT

I think they handled the ticket by time of ticket submission and time of call as I can obviously see someone who called later that I did and got it fixed before me.

And Yoshi-P announced today that they are planning to give people a couple days free game time for the server congestion to compensate people who could not login. However, this will happy next week the earliest AFTER they upgrade/increase their hardware which means after EA is over.

[Xaxius]

Just got dropped from chat for the 3rd time.

I'm done. This is the biggest cluster I've ever seen from a company who wants to charge a monthly fee for their product.

[AsheDalmasca]

Got my account fixed

Glad you got it fixed Emily. Going to try to get into EU live chat tomorrow morning first thing. If that doesn't work out I'll force myself to wait two weeks but I am really liking seeing more and more people getting their things sorted out. The more people that get it fixed, less people that have to wait

Has anyone who HASN'T called, or gotten into the chat, had their accounts merged? I'm almost to my 3rd hour on hold on the phone... I don't want to give up, but I won't be able to afford the long distance / cell phone minutes if I don't get in by 9pm tonight. I don't have any other phone that I can sit by for hours on end to fix this tomorrow.

I don't think that people who haven't called got it fixed. Those people (like me) will have to wait substantially longer I'm affraid. Too bad if you're not rich or from US/UK, lol

[Matrinka]

Has anyone who HASN'T called, or gotten into the chat, had their accounts merged? I'm almost to my 3rd hour on hold on the phone... I don't want to give up, but I won't be able to afford the long distance / cell phone minutes if I don't get in by 9pm tonight. I don't have any other phone that I can sit by for hours on end to fix this tomorrow.

[Toranja]

Has anyone who HASN'T called, or gotten into the chat, had their accounts merged? I'm almost to my 3rd hour on hold on the phone... I don't want to give up, but I won't be able to afford the long distance / cell phone minutes if I don't get in by 9pm tonight. I don't have any other phone that I can sit by for hours on end to fix this tomorrow.

That will not happen. I have posted several times throughout this thread that you will only get an e-mail telling you to resort to Chat or Phone Support. And it took them four days to reply to me.

In their e-mail response to my ticket, I told them to send everyone who filled out that form an e-mail stating to necessary steps to correct this issue.

[AsheDalmasca]

That will not happen. I have posted several times throughout this thread that you will only get an e-mail telling you to resort to Chat or Phone Support. And it took them four days to reply to me.

In their e-mail response to my ticket, I told them to send everyone who filled out that form an e-mail stating to necessary steps to correct this issue.

Eventually they will fix all of them. Even those who do not call or go through live chat. All the people who fill in the correct form will get a fix, they just don't say how long it will take for those people.

[Eveanon]

Eventually they will fix all of them. Even those who do not call or go through live chat. All the people who fill in the correct form will get a fix, they just don't say how long it will take for those people.

I think it would take up to one month to fix, because someone posted how it works, first it goes to the American team, who will then send any Mogstation problems to the Japanese team (Who deals with Mogstation)

[AsheDalmasca]

I think it would take up to one month to fix, because someone posted how it works, first it goes to the American team, who will then send any Mogstation problems to the Japanese team (Who deals with Mogstation)

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

[Giken]

I was in queue for the chat, and made it to my turn. Then it says there are no agents available...

Why dont these idiots just make a patch on the Mog Station that allows us to combine the Collectors edition. Or fix the random creation of 2 FFXIV services.

[Toranja]

Eventually they will fix all of them. Even those who do not call or go through live chat. All the people who fill in the correct form will get a fix, they just don't say how long it will take for those people.

That eventually will take a very long time to come. Have they even contacted anyone by e-mailing yet?