Lost free 30 days for accidentally registered to the wrong service account?

[EvianEverdeen]

Everyone gets a free 30 day trial when they purchase the game, any version. Its pretty standard to get a free trial for MMORPG's

Ah, I guess I actually have to register my codes I got with the game. I've been putting it off, because of all the inherent problems.

[Strawhat]

OK, I have the solution for the people in my scenario. I had 1.0 and wanedt to upgrade to the Collector's Edition. I ended up paying $50, registering and receiving a second FFxiv account tied to my SE account, cause SE said in PLAIN ENGLISH THIS IS HOW TO UPGRADE FROM 1.0. After spending 1 hour trying to fill out the form that didn't get my answers fixed. I googled how to call SE (we all know SE has no customer service and buries it so no one can use/find it). I then called support (making somewhere between 30 to 50 calls as the line was busy ~10 min), I then hit 1 and waited an astonishing 3 hours (not really we know SE has no customer service), and was promptly helped (not really, their customer service rep gave me immediate crap for not being able to "hear" me and said take me off speaker... he wasn't but rather than get dick'd and hung up on, I played along). He told me there was NOTHING I could do, I purchased a digital copy and would need to call Digital River, the Company that hire out to sell SE products in NA. Also, I would need to pay the $20 to upgrade to a CE, as there was no way to transfer from a new account to an upgrade. So I called Digital River and asked for a refund... THEY WERE FAST AND NICE. I got a refund in 5 minutes after hanging up with SE. Some simple rules came along with the refund, I would need to delete my account#2. I have no idea how to do that so I am basically not going to use it, the reason is that would constitute copy right infringement, so I don't want to F*ck with a company that has no customer service cause I bet they invest their money in lawyer instead.

For those who want their money back and bought a digital copy, ask for a refund NOW. You have 30 days for a refund from the date of purchase. Their number is 866-585-3251.

[Sixx]

OK, I have the solution for the people in my scenario. I had 1.0 and wanedt to upgrade to the Collector's Edition. I ended up paying $50, registering and receiving a second FFxiv account tied to my SE account, cause SE said in PLAIN ENGLISH THIS IS HOW TO UPGRADE FROM 1.0. After spending 1 hour trying to fill out the form that didn't get my answers fixed. I googled how to call SE (we all know SE has no customer service and buries it so no one can use/find it). I then called support (making somewhere between 30 to 50 calls as the line was busy ~10 min), I then hit 1 and waited an astonishing 3 hours (not really we know SE has no customer service), and was promptly helped (not really, their customer service rep gave me immediate crap for not being able to "hear" me and said take me off speaker... he wasn't but rather than get dick'd and hung up on, I played along). He told me there was NOTHING I could do, I purchased a digital copy and would need to call Digital River, the Company that hire out to sell SE products in NA. Also, I would need to pay the $20 to upgrade to a CE, as there was no way to transfer from a new account to an upgrade. So I called Digital River and asked for a refund... THEY WERE FAST AND NICE. I got a refund in 5 minutes after hanging up with SE. Some simple rules came along with the refund, I would need to delete my account#2. I have no idea how to do that so I am basically not going to use it, the reason is that would constitute copy right infringement, so I don't want to F*ck with a company that has no customer service cause I bet they invest their money in lawyer instead.

For those who want their money back and bought a digital copy, ask for a refund NOW. You have 30 days for a refund from the date of purchase. Their number is 866-585-3251.

So I ordered through Amazon and I know they've been told not to give any more digital downloads. Sooooo I went to GameStop and purchased a physical copy of the game. Do you guys think this will work:

1. Delete my Service account #2
2. Get refund from Amazon
3. Use cd key from new physical copy of game to tie to Service account number 1?

I know this sounds like a pain but I really want to be able to play with my friends the next few weeks. Sucks that we have to go through all this trouble because SE web services suck and we can't get a official response here!

[sephyr]

I think Google voice will allow u to do it.

tried that too. still requires credit/subscription for those not from the US.

[Zet_]

So I ordered through Amazon and I know they've been told not to give any more digital downloads. Sooooo I went to GameStop and purchased a physical copy of the game. Do you guys think this will work:

1. Delete my Service account #2
2. Get refund from Amazon
3. Use cd key from new physical copy of game to tie to Service account number 1?

I know this sounds like a pain but I really want to be able to play with my friends the next few weeks. Sucks that we have to go through all this trouble because SE web services suck and we can't get a official response here!

As far as I know, you can't delete your own service accounts. You can only deactivate them, so you won't be able to get that refund unless you can through a whole process with SE support.

[Five_Star]

Just wanted to let peeps know that yesterday I had put in a ticket through the chat system and today i see that they fixed the account - so looks as though they are on it - good luck

[Selluna]

http://forum.square-enix.com/ffxiv/t...62#post1104262 please comment on this thread in the general discussion for visibility! Also five star, did you actually get through to a person in chat?

[Kingsfall]

I was able to speak to a "Thomas" via the chat. (Right before 6PM PDT, luckily). I bolded the important part.

I just wish they would publicly and officially announce that they are aware of the issue, rather than having their support guys tell each person individually.


Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Alright.
Agent Thomas A: In order to properly assist you I will need to verify the account in question. Please provide me with the following information.

Name
Date of Birth
Email
Address(Including City/State/Zip)
You:
You:
You:
You:
Agent Thomas A: One moment while I file this escalation. This will take some time.
You: Thank you.
Agent Thomas A: Ok, you have been escalated at this point. We will contact you once it has been processed.
You: Thank you! I have one more question
Agent Thomas A: Sure
You: Will the subscription time from the Service Account 2 be transferred to the intended Service Account?
Agent Thomas A: I dont have too many details, but you are guaranteed a 30 day free trial with a game purchase.
You: Alright, thank you. One last question, do you have a timeframe on when this will be processed?
Agent Thomas A: The maximum is 2 weeks, but I do not have any accurate timeframe that I would be able to provide without lying to you.
Agent Thomas A: This is currently a priority that we plan to solve as soon as possible though.
Agent Thomas A: Because we understand the grace period is ending.
You: Alright! Thanks for the help Thomas, much appreciated!

[Five_Star]

Yes I did get through to an agent, who had me make the correct ticket and then "escalated" it. This was yesterday afternoon. And they just fixed it about a half hour ago.

[Degha]

Update on mine. After contacting CS via phone this afternoon I noticed tonight both of my tickets are now in "closed" status. Still showing both accounts on the Mog Station however so nothing has happened from what I can tell. Can anyone confirm that their tickets were closed and then their situation remedied?