Lost free 30 days for accidentally registered to the wrong service account?

[yOjiMbOoO]

If you're in NA, try this link: https://squareenixen.custhelp.com/ap...44142/_icf_5/1

When the chat page comes up, look at the web address and replace the "XXXX" in it with your ticket number. If that's what you needed and it works, thank Miakoda.

I couldn't get it to work. Thanks though.. =(

[Ciga]

i try 3 days, everytime waited for over 2 hours!

no agent is available again and again!!

no reply for tickets again and again!!!

anybody alive in the company?

[Zombulator]

I wanted to let everyone know that after 3 hours of being in chat queue I got connected with a Agent Thomas A who was able to generate a new PSN code over chat and give it to me. I can now play again! They are giving out psn codes via chat so don't give up.

[Mahayana]

So I just realized that this thread is the largest on the entire forum with over 1000 more replies than its runner up.

[Miakoda]

The other day someone said that this is EU support. ~_~

Is it 44142 or 38027?

I don't know about those numbers but I know this link worked for me, I have it bookmarked and was the one I used. I think the EU chat ends with either 5/2 or 5/4.

[Sawachika]

Because of the lack of support, I'm almost at the end of my patience. Some of you may already be past that point.

my frustration is posted here http://forum.square-enix.com/ffxiv/t...ltiple-ways%29

For those of you unsatisfied with your purchase, just wanted to remind you that you can call up the 1800# on the back of your credit card that you used to purchase the game and dispute that you recieved a proper product. they will initiate a reversal on the transaction, and you will indeed get your money back.

[mosov]

I wanted to think as Sartuk but the maintenance has fineshed i have not get my free 7 sdays trial... Rasabox is correct

Unfortunately that is for the Service Account that has the registered copy. So unless we get this fixed before the 9th, then we will not get the extra time.

To sum it up, if your account is inactive you will not get the 7 days.

[VirusChris]

I called yesterday and I got my e-mail with the new code for my CE content today!

"Thank you for contacting SQUARE ENIX support,

In regards to the incident you reported of accidentally registering your FINAL
FANTASY XIV: A REALM REBORN PlayStation 3 promotion code to the wrong service
account, we have provided you with a new PlayStation 3 promotion code below.
Please register this code to the service account that you wish to continue
playing with.(if you do not intend to create a new FINAL FANTASY XIV: A REALM
REBORN service account, do not click "Create a new service account". Instead,
scroll to the bottom of the page and click "next". From here, you can complete
the registration of your FINAL FANTASY XIV: A REALM REBORN Service to your
existing service account.)

******************************************

PlayStation 3 Promotion Code: ????-????-????

******************************************

NOTE: Once your free trial period ends, the previous, incorrectly registered
service account will be closed unless it has an active subscription.

Also please note that we will be unable to provide refunds for any charges you
may accidentally incur on your incorrectly registered service account. We will
also be unable to transfer any payment information from the incorrectly
registered service account to any other service account.


If you have any questions or concerns, please don't hesitate to contacts us.

We thank you for your patronage and continued support of FINAL FANTASY XIV: A
REALM REBORN!


Thank you for contacting the SQUARE ENIX Support Center."

Now to make sure I don't screw up again I do this right?

1) Redeem the code at the Account Management on your PSN
2) Download FFXIV: ARR CE (or simply click download and cancel as you got the game already)
3) Insert Disc/Start Up FFXIV: ARR
4) Log in to FFXIV: ARR
5) Now here pick the intended Service Account (my Open Beta/Early Access Account)
6) IMPORTANT: SCROLL DOWN the webpage and click NEXT, do NOT pick "Create New Service Account" to put your CE content to your EA Account

And that's about it right? That's the right way to add in the CE content stuff AND put it on your current initial Account instead of a new one?

[Ciga]

Because of the lack of support, I'm almost at the end of my patience. Some of you may already be past that point.

my frustration is posted here http://forum.square-enix.com/ffxiv/t...ltiple-ways%29

For those of you unsatisfied with your purchase, just wanted to remind you that you can call up the 1800# on the back of your credit card that you used to purchase the game and dispute that you recieved a proper product. they will initiate a reversal on the transaction, and you will indeed get your money back.

the SA2 is already upgraded to CE, should i just purchase the basic version only?

[MrTapion]

The other day someone said that this is EU support. ~_~

Is it 44142 or 38027?

44142 I think is for NA support, if someone needs it for NA support try this link:

https:// squareenixen.custhelp.com/app/chat/chat_landing/_icf_6/2700939/_icf_7/44142/_icf_5/1 <-- I put a space after the https:// so whole thing shows, just delete the 2700939, and put in your ticket number, should put you in a queue than.