Lost free 30 days for accidentally registered to the wrong service account?

[Halleq]

lol, at least you can get a live chat to queue, it doesn't even show up as an option for me. The only thing I get is an "email support" option.

[Finn_Caetoh]

I think every time I got in contact with them I was using Chrome. Was trying Firefox yesterday and kept getting cancelled.

[Miakoda]

Just got off Customer Support Live Chat.

This person, Kristian, said nothing about it having to do with Sony. In fact he said that the the reason the PC was getting fixed is because they just implemented the tools to fix it on their end yesterday and they are waiting to get the tools for the PS3. And said it will take the full 14 days.

Then he promptly disconnected me.

What great customer service........

This is probably truth. Wish they'd just be forthcoming with us... tell us they don't have the tools to fix this prob atm. All so stupid. I can wait 2 weeks but being told so many different things.. ugh.

[captainazzhat]

I finally got through on the chat. Daniel A was very helpful and fixed my account in 5 mins. Glad to finally have my acct back. Good luck to everyone else still trying to get through.

[Miakoda]

i was 189 on the chat queue, using IE today since yesterday i went from the 200s to 1 3 times and then no agents today decided to change browsers... anyway from 189 to 1 same thing happened, no agents... i just hit refresh and now im 222. Im also on the phone queue, going into 63 minutes there....

The ppl that have manage to get an agent... can they say what browser they used... i dont think it has to do with the browser... but at this moment a moments away from buying a plane ticket to LA and talk to CS in their office...

lol it would be funny if i get there and there is a Disney World style line to talk to them haha

I used firefox.

[Miakoda]

I got this message today from SE but... I'm NA, not EU. Why did they send me an email from EU support and provide a link to EU support? Will this even do anything if I try to contact them? I was under the impression that EU centers could not help NA accounts.

Maybe you sent your support form to EU instead of NA. From what I've read EU is not able to help NA users.

[Snprphnx]

I think every time I got in contact with them I was using Chrome. Was trying Firefox yesterday and kept getting cancelled.

Just opened up a Chrome window, and am in a queue in both Firefox and Chrome. Currently 122 in Firefox (started 30 mins ago) and 220 in Chrome. Lets see how this works

[Pablitoz]

Just opened up a Chrome window, and am in a queue in both Firefox and Chrome. Currently 122 in Firefox (started 30 mins ago) and 220 in Chrome. Lets see how this works

Did you copy and paste the same link or created a new ticket?

[Halleq]

@Pablitoz

Did your phone go silent while on hold? Or is the square enix guy still reminding you how important your call is to them and thank you for your patience?

[Pablitoz]

@Pablitoz

Did your phone go silent while on hold? Or is the square enix guy still reminding you how important your call is to them and thank you for your patience?

for like a minute it went silent but then it cameback... i almost hanged up. but they guys still talking.