Lost free 30 days for accidentally registered to the wrong service account?

[Jicent]

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello!
You: My gosh I have been trying to get ahold of you guys for days!
You: The live chat server is really messed up.
Agent Thomas A: Can I get your name?
You: My name is Ryan
Agent Thomas A: Ok Ryan, I will be escalating this. I do not have an ETA but once it has been resolved we will notify you via email.
You: Ok, one second before you disconnect. I have a few questions for you.
Agent Thomas A: Sure.
You: Why is it that the PC players are reportedly being fixed on the spot, yet us PS3 players are shafted with an undertermined amount of time?
Agent Thomas A: PS3 registration goes through Sony's systems, PC goes through ours. Its far more difficult on the PS3 end.
You: Ah, but when I had spoken to the Sony representatives, they said it was all up to you guys at Square Enix.
Agent Thomas A: I wouldn't have too many details outside of that unfortunately, but currently I can only escalate this to get resolved as soon as possible.
You: You guys simply can't generate new codes for us PS3 players and deactivate the old accounts?
You: Also, one more thing before you go: the 7 days that are being given out, will this affect our inactive accounts as well?
Agent Thomas A: If I was able to fix it right on the spot, I would do so for this case.
Agent Thomas A: I do not believe it will affect accounts that are not fully registered.
You: Ah, well that is kinda shitty. Considering I can't play the intended account due to a mistake on the registration of accounts.
You: Would you know why in the world they would even set up an option for a second service account when you can only play one at a time to begin with?
Agent Thomas A: You can play 2 at the same time.
You: Ah. So if I were to go buy a PC CE key from amazon, would I be able to play my account on the PS3?
You: I am talking about Service Account 1 of course.
Agent Thomas A: If you had 2 separate service accounts, yes.
Agent Thomas A: They are separate accounts that would have separate characters and require separate service fess.
Agent Thomas A: fees*
Agent Thomas A: But they could be played at the same time.
Agent Thomas A: If they were on the same service, you could play on either platform, but not at the same time.
You: Ah ok. So if I don't feel like waiting for this ticket to go thru escalation, then I can just buy the digital download code, register it to service account 1, and I will be able to play it on the PS3 even tho the key was for PC, correct?
Agent Thomas A: No, it would only allow access to the PC
You: Ah ok. Well that clears up everything. Thanks for answering all my questions!
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.


It's stated somewhere in this post

[DualShear]

It's stated somewhere in this post

Ehhh. He said "I think." That and none of them have any idea. I asked the guy on the phone and he told "We have no information on that matter." We'll have to wait and see what happens.

[DualShear]

I don't care about having 7 days without my dang account getting fixed. I just want it fixed so I can enjoy my CE bonuses. -_-

[PastelioDibiaggio]

Wow Squre-Enix. I'm not sure what the user agreement says about language but I think people are being pretty light here. 600 pages and you haven't responded? As far as I know at least. If you ain't got a response by now what has that got to say about the final fantasy products you own? Don't ruin the legacy.

[DemonStar]

Fuck square! Fuck psn! Has anyone with a ps3 had this fixed at all?

[Rasabox]

I don't expect to get the 7 days. But it would be a smart business move. If it doesn't happen, then I think a lot will quit because they are fed up.

[Daemen]

Wording is iffy, should find out soon enough though.

[revial]

I JUST GOT MY ACCOUNT MERGED! Didn't have to go through contacting them through phone and live chat support. Took like 2 weeks though so I kinda regret it but I was busy for two weeks!

Since the game has only been out a week, I assume this is exaggeration, but...I've been waiting a week so far without any response but an auto response, so maybe there's hope for me after all?

Sadly, for those of us with jobs, sitting on hold for a few hours on a phone during work hours isn't really a viable option.

[Aerir]

Mine is resolved after 3-4 tickets and 3 live chat support.
Next barrier would be the error 1017!!!

ps - EU account on Windows platform

[Deceasd]

I had my multiple service account problem fixed however I have service account 1 and 2 both registered at the moment one for 22 days and one for 30. Weren't they supposed to merge them? Or do I get a free account?