Lost free 30 days for accidentally registered to the wrong service account?

[DTL]

Yes I got in the 5/1 chat. Chat is going smoothly, here's how it went down

Agent Ricardo L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

You: Okay

Agent Ricardo L: While I look over your ticket information, may I have your first name please?

You: ***********

Agent Ricardo L: Thank you ************.

You: No problem

Agent Ricardo L: I see that you need to merge your service accounts correct?
You: Yes please

Agent Ricardo L: Alright please fill out the fields bellow in order to proceed with your request. Thank you.

You: ok

Agent Ricardo L: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Phone #
Token Serial

You: Name: *********
You: Date of Birth: ***************
You: Email: ******************
You: Address: ******** ******/*****/*****
You: Phone # (***) - *** ****
You: Sorry but what is my token serial?

Agent Ricardo L: token is an extra method of security that you can add to your account. You can purchase it at the Square Enix online store or download it on your phone.

Agent Ricardo L: Please hold while i verify the account.

You: ok, becuase I don't have a token to login with

Agent Ricardo L: Its okay.That only applies if you have one.

You: Okay, thank you

Agent Ricardo L: Thank you. Please give me a few minutes in order to process your request.

You: Okay, sorry for the trouble I know you guys are swamped with all these requests

Agent Ricardo L: Thank you for holding Donovan.

Agent Ricardo L: Your issue has been escalated.

You: Thank you very much!

Agent Ricardo L: Please check your mog station everyday

Agent Ricardo L: There will be no email notification. You will see it automatically on your account.

Agent Ricardo L: Are there any different issues I can assist you with right now?

You: Before you leave would you be able to tell me how many agents are working? I just want to help those that are also waiting.
You: I know I waited an entire week
You: but there are those who are much less patient
You: =[

Agent Ricardo L: Unfortunately i cannot provide that information. Sorry.

You: That's ok
You: other than that, I'm ok
You: thanks for all the help, I hope you have a great day!

Agent Ricardo L: But i can assure you that we are working as fast as possible to solve the issues we currently have.

[Daemen]

Got in to Ricardo

[DualShear]

https:// squareenixen.custhelp.com/ app/chat/ chat_landing/_icf_6/ (number)/_icf_7/44142/_icf_5/1

This is the one I'm using that I took from 2,000 posts ago. I believe it's the NA one.

[Cyrus-Wallace]

So, CHAT > Phone.

[Ninon]

He showed his hand... Ricardo is a one man army.

[beater49]

Yes I got in the 5/1 chat. Chat is going smoothly, here's how it went down

Agent Ricardo L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

You: Okay

Agent Ricardo L: While I look over your ticket information, may I have your first name please?

You: ***********

Agent Ricardo L: Thank you ************.

You: No problem

Agent Ricardo L: I see that you need to merge your service accounts correct?
You: Yes please

Agent Ricardo L: Alright please fill out the fields bellow in order to proceed with your request. Thank you.

You: ok

Agent Ricardo L: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Phone #
Token Serial

You: Name: *********
You: Date of Birth: ***************
You: Email: ******************
You: Address: ******** ******/*****/*****
You: Phone # (***) - *** ****
You: Sorry but what is my token serial?

Agent Ricardo L: token is an extra method of security that you can add to your account. You can purchase it at the Square Enix online store or download it on your phone.

Agent Ricardo L: Please hold while i verify the account.

You: ok, becuase I don't have a token to login with

Agent Ricardo L: Its okay.That only applies if you have one.

You: Okay, thank you

Agent Ricardo L: Thank you. Please give me a few minutes in order to process your request.

You: Okay, sorry for the trouble I know you guys are swamped with all these requests

Agent Ricardo L: Thank you for holding Donovan.

Agent Ricardo L: Your issue has been escalated.

You: Thank you very much!

Agent Ricardo L: Please check your mog station everyday

Agent Ricardo L: There will be no email notification. You will see it automatically on your account.

Agent Ricardo L: Are there any different issues I can assist you with right now?

You: Before you leave would you be able to tell me how many agents are working? I just want to help those that are also waiting.
You: I know I waited an entire week
You: but there are those who are much less patient
You: =[

Agent Ricardo L: Unfortunately i cannot provide that information. Sorry.

You: That's ok
You: other than that, I'm ok
You: thanks for all the help, I hope you have a great day!

Agent Ricardo L: But i can assure you that we are working as fast as possible to solve the issues we currently have.

what was your icf_7 and icf_5?

[Miakoda]

Mine says 5/2 am I in euro chat? o.O

[chipsillesa]

Hmm, but I didn't move up the queue

[DualShear]

https:// squareenixen.custhelp.com/ app/chat/ chat_landing/_icf_6/ (number)/_icf_7/44142/_icf_5/1

This is the one I'm using that I took from 2,000 posts ago. I believe it's the NA one.

I had to separate it so you guys could see the entire link. Lol

[beater49]

Got in to Ricardo

icf_7 and icf_5? XD