Lost free 30 days for accidentally registered to the wrong service account?

[energico]

Ok i know how people are complaining about not having live chat for EU but here is what happened, i did the same mistake as you guys and had a service account 2, after having a heart attack and nearly cried i saw this forum and heard what people said so i called the EU customer service - because i have an EU account - after submitting my ticket (YOU MUST LOG IN ON THE SUPPORT SITE) it was at least 2 minutes period between submitting the ticket and calling after 15 minute call with one of the employees he said that he will escalate the problem please hold on bla bla bla then he said it will be resolved at max 2 weeks, after 6 hours from that call the problem was fixed oddly enough they give you a new account and just leave the one you did by mistake alone.

[wolfrikku]

Ok i know how people are complaining about not having live chat for EU but here is what happened, i did the same mistake as you guys and had a service account 2, after having a heart attack and nearly cried i saw this forum and heard what people said so i called the EU customer service - because i have an EU account - after submitting my ticket (YOU MUST LOG IN ON THE SUPPORT SITE) it was at least 2 minutes period between submitting the ticket and calling after 15 minute call with one of the employees he said that he will escalate the problem please hold on bla bla bla then he said it will be resolved at max 2 weeks, after 6 hours from that call the problem was fixed oddly enough they give you a new account and just leave the one you did by mistake alone.

Ya EU support works it's us NA players that are screwed... I have had a Ticket in since the 27 that may or may not have been canceled. When I look at my ticket status it shows it is still open even tho they posted about canceling tickets. Its annoying as hell when people submit a ticket and then get it fixed 5 mins later because they are lucky to actually get thought to someone one on the other end... Customer support should not work like that.

[matt_0]

EU does have live chat. I used it to resolve my issue after raising a ticket and having it escalated by phone did not work.

1. Go on http://support.eu.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

[zetaxcc]

Ok i know how people are complaining about not having live chat for EU but here is what happened, i did the same mistake as you guys and had a service account 2, after having a heart attack and nearly cried i saw this forum and heard what people said so i called the EU customer service - because i have an EU account - after submitting my ticket (YOU MUST LOG IN ON THE SUPPORT SITE) it was at least 2 minutes period between submitting the ticket and calling after 15 minute call with one of the employees he said that he will escalate the problem please hold on bla bla bla then he said it will be resolved at max 2 weeks, after 6 hours from that call the problem was fixed oddly enough they give you a new account and just leave the one you did by mistake alone.

that's for the lucky ones, many of us did the same thing as you, got their ticket escalated and their account still hasn't fixed also they are still lurking in here along with me ...

[piccolo113]

Not necessarily as PS3 players got early access code as well. I feel sorry about your situation, but I think I have seen multiple times that 1.0 should not get the PC version at all and if they do want the items purchase PS3. I am not sure when you purchase your version maybe the information came too late.

However, CE should have made it more clear.

...But why the hell would I want the console version of a PC game when I have a PC more than capable of playing it? There is literally NO reason to favor the PS3 version over the PC version in my circumstances. None.

[Cyrus-Wallace]

happy weekend, send it from Saquare enix to all of you.

100% troll (?)

I'm from Argentina, and I'm in the same situation as you, I overcame the trial on Thursday since early Friday I'm unable to play.

is a shame not to play the beginning of a server because the support system are two crazy monkeys.

the day that they fix our accounts... the others will have already turned the game 15 times xD

regards from Argentina.

square enix la pu74 qu3 7e par10

¡Los de Square Enix son unos pecho frío!

Greetings from Argentina too!

We would be waiting until tuesday, since monday is a holyday to NA people. What a bummer.

[piccolo113]

I got that 48hr email on 8/27/2013 so don't get you're hopes up

Well, at least I've gotten confirmation that there's an issue. I'm okay with that for now.

[piccolo113]

Ummm....You do realize that means Saturday from midnight to 5pm and Sunday from midnight to 5pm, not Saturday from midnight through Sunday at 5pm, right? You're post is WELL after 5pm and a good hour before Midnight....

[Dentyne]

Ummm....You do realize that means Saturday from midnight to 5pm and Sunday from midnight to 5pm, not Saturday from midnight through Sunday at 5pm, right? You're post is WELL after 5pm and a good hour before Midnight....

If you're referring to me, I've been using Live chat since Friday 9a.m. PDT getting "no agent available" every single time. Okay, CS is busy. I get it. But they post this
Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT

So I think, hey. I might be able to access them even on a weekend? Okay cool.

Wasted entire day because they lied about being available which is NOT okay because it meant a lot of us were waiting instead of being able to do other stuff. If they just said, not available, no one would waste time trying to contact them.

[piccolo113]

Not trying to say the page wasn't confusing to start with, but you might want to know you can only have one PC code each service account and thats why there is no such option on your screen shot cuz you have already redeem'd the CE edition and hence you can only add PS3.

If you go to your beta account you will be able to see the proper option

Service Account 2 IS my beta account. SA 1 was from when I played the beta of 1.0. SA 2 is from when I got the CE of 1.0. When I played the current beta, I tagged SA 2 as the account to use. When I got my pre-order/early access code, SA 2 is the account I chose to use it on. The fact that they deny me the use of the 30 days from my CE of 2.0 entirely because of a pre-existing account is stupid. I paid the money, I should get the time. I didn't pay $70 for an art book, a useless install disc, a movie disc, in-game items, and a password dongle. I paid $70 for all that plus game-time. I bought it to support them, not because I had to. I could easily have just skated right in with the free download and just paid $15 for access to the game, but I wanted to support the company and get some neat stuff along with it, and I pretty much think I deserve to be able to use those 30 days for that, don't you?

If you're referring to me, I've been using Live chat since Friday 9a.m. PDT getting "no agent available" every single time. Okay, CS is busy. I get it. But they post this
Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT

So I think, hey. I might be able to access them even on a weekend? Okay cool.

Wasted entire day because they lied about being available which is NOT okay because it meant a lot of us were waiting instead of being able to do other stuff. If they just said, not available, no one would waste time trying to contact them.

Calm down, I was just pointing out that you were choosing to make this complaint outside the timeframe you yourself copy/pasted.