Quote Originally Posted by FlynnJudgement View Post
First time commenting on this forum, having the same problem as everyone else PS3/NA

Agent Justin C: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Justin C: While I look over this ticket, may I have your first name please?
You: Finally!
You: ---
You: ---
Agent Justin C: Thank you Evan. It seems you may have registered a registration code to the incorrect Service Account. I also see from the other ticket number provided that this may have been previously escalated. Is this correct?
You: Yes
You: I spoke with Chris over the phone the other day and for some reason my platform on my Ticket number 2622087 was changed to Pc but i own the Ps3 CE for it
You: and my ticket was escalated last thursday by ricardo l in live chat i was just calling in yesterday to see if they were still working on it.
Agent Justin C: I can assure you that the escalation is for the proper type, the ticket status will not affect this. There is nothing to be alarmed about with the type of ticket that was filed.
You: Ok
Agent Justin C: Are there any different issues I can assist you with right now?
You: So do you have any idea on the time frame on getting ps3 NA fixed?
You: would it be 2 week from when my ticket was first escalated?
Agent Justin C: We are hoping very soon. I cannot say when, but keep your eye on your email as you should be getting information there.
You: Alright thanks. one more question
You: When i get my Collectors edition items back on my account. will i also get the 30 days + the 7 that were given out today?
You: I was hoping i would have gotten the 7 on my inactive account but instead it was put onto my other service account
Agent Justin C: I can say that you would at least get the 30 days if this was a new registration, which it should be since it's for the Playstation 3, and the extra 7 should apply, but this is an automatic system so if you do not, please let us know.
You: Alright! Thank you so much Justin. Hope you guys get some rest soon.
Agent Justin C: No problem! Thank you for your concern and thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Justin C has disconnected.

So if you had your original ticket changed from ps3 to pc that should not affect the process Beater.

thanks. i also had a similar chat with a CS a few hours ago saying the same thing. but i just want to be 100000000000% sure lol