Quote Originally Posted by Aethingie View Post
Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers
It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.
Using a link to contact Square Enix directly via chat
- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.
Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie
Thx for the answer.

Is is possible for you to look for the preorder accounts that haven't registered yet and merge all sub-accounts?

Is it possible for you to create an auto-merge button?

Is it possible for you to extend the preorder peridod?