SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Thank you!
You: My user ID is #$(*#$)*#$)#
You: and ticket number is )%#$#$##
You: Hello?
SEE Agent Cynthia: Is there anything else I can help you with today?
You: I'm sorry I didn't see any messages from you
You: What was that?
SEE Agent Cynthia: This is the EU support, but your account is US.
SEE Agent Cynthia: We cannot assist with your issue.
SEE Agent Cynthia: You need to contact them by telephone : 858 790 7529 or via Web Chat on http://support.na.square-enix.com.
You: Okay do you know when the chat will be forwarded to NA?
SEE Agent Cynthia: Chats cannot be forwarded. You need to open a new ticket with them/
You: It said they would be available starting at midnight PST and I have been trying to get in touch with them for the past 3 1/2 hours.
You: Yes when will they be available then?
You: I created a NA ticket and had it sent to you somehow.
SEE Agent Cynthia: They are open Monday to Friday, 9.00am to 6.00pm Pacific Time. I do not know whether they are open this weekend or not.
You: Okay.
SEE Agent Cynthia: Is there anything else I can help you with today?
You: No apparently not.
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You: It would be nice if you guys could find out and it would probably save some time and effort.
You: I hope this settles down though and you guys get a break soon. Thanks for your help.
SEE Agent Cynthia: I hope so too!