Lost free 30 days for accidentally registered to the wrong service account?

[Toranja]

Has anyone who HASN'T called, or gotten into the chat, had their accounts merged? I'm almost to my 3rd hour on hold on the phone... I don't want to give up, but I won't be able to afford the long distance / cell phone minutes if I don't get in by 9pm tonight. I don't have any other phone that I can sit by for hours on end to fix this tomorrow.

That will not happen. I have posted several times throughout this thread that you will only get an e-mail telling you to resort to Chat or Phone Support. And it took them four days to reply to me.

In their e-mail response to my ticket, I told them to send everyone who filled out that form an e-mail stating to necessary steps to correct this issue.

[AsheDalmasca]

That will not happen. I have posted several times throughout this thread that you will only get an e-mail telling you to resort to Chat or Phone Support. And it took them four days to reply to me.

In their e-mail response to my ticket, I told them to send everyone who filled out that form an e-mail stating to necessary steps to correct this issue.

Eventually they will fix all of them. Even those who do not call or go through live chat. All the people who fill in the correct form will get a fix, they just don't say how long it will take for those people.

[Eveanon]

Eventually they will fix all of them. Even those who do not call or go through live chat. All the people who fill in the correct form will get a fix, they just don't say how long it will take for those people.

I think it would take up to one month to fix, because someone posted how it works, first it goes to the American team, who will then send any Mogstation problems to the Japanese team (Who deals with Mogstation)

[AsheDalmasca]

I think it would take up to one month to fix, because someone posted how it works, first it goes to the American team, who will then send any Mogstation problems to the Japanese team (Who deals with Mogstation)

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

[Eveanon]

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

That's why I went via live chat.

[AsheDalmasca]

That's why I went via live chat.

I haven't been able to find the option for EU live chat yet so yeah..

[Eveanon]

I haven't been able to find the option for EU live chat yet so yeah..

I've heard that's a big problem =/ That really does suck..

[EmilyW314]

I haven't been able to find the option for EU live chat yet so yeah..

Steps as follows:

1. Go on http://support.eu.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

Note that they only open 9am - 6pm UK time Monday to Friday

[EmilyW314]

Yeah but unfortunately I live off student financing which isn't all that high. My boyfriend is giving me the game and subscriptions as a gift. So I can't pay a phone bill of a 5 hour on hold call to the UK. So the only possibility left for me is waiting a month then. Or give up. Unfortunately.

You are mistaken I think. All the ridiculous queue time are for the US support. The UK support hotline has no queue time at all. Both time I called the guy picked up right away after pressing 1 for FFXIV issues

[Teneniel]

Have the same problem. Also couldn't tell where to put in my registration code and ended up creating a second FFXIV service. However, seeing as I can only play late at night due to 1017 maybe I should just wait a week and see if they fix my account AND the 1017 issue. Hopefully they will have a good thing here if they can get everything fixed in these first couple weeks without losing half their players and players to come from the bad word of mouth.