Well I decided it was time to go to the other end of the chain and went to the CS chat line at Sony Online Entertainment. Unfortunately, there was nothing they could do to resolve this on their end and suggested I contact Square-Enix. They were nice enough to provide me with the phone number which is pretty much my last course of action at this point. Still no word via email and since it's past 6pm now, I'll have to wait until 9am tomorrow.

Welp, back to doing a whole lot of not playing this game. :P