How to I get a refund?

[PsychicKoala]

Which is exactly why there is no monetary incentive for the company to correct this behavior. When customers respect themselves enough to demand the product they paid for (in this case early access from a preorder) then they will fix the issue.

Correct what behavior? Server instability? Servers are not something that just work when you turn them on and have thousands of people connecting from all over the world onto one tiny little box. Launch issues with servers is not a video game only issue, other software that relies on servers experience the same problems. The reality is that things like this cannot be prepared for no matter how intelligent you think you are until you are in the thick of things and get to see actual data of how this stuff works. Now sure they could have done an open beta for a couple weeks and not a couple days but they didn't and I knew exactly what was gonna happen but I liked the game enough to man the hell up and deal with it because a week from now I'll be playing happily while everyone else is out there trying to find the next MMO that is going to fail at launch.

My point is that it doesn't matter even if this game is dead in a month due soley to the launch issues, companies are not going to see this and go,"Well shit, we're gonna do better than that and not have any issues". They're going to have issues, there's no way around it. While your position on the matter is admirable and justifiably correct it's not going to amount to anything other than you not getting to play a great game and the next MMO have the same issues.