How to I get a refund?

[Robocop_Twice]

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[voidxxx]

Op would you like someone to come change your diaper? Yea things happen that is unforeseen they have been working hard to get us this game. Im tired of people crying. Yes I have had all of these errors hit me. But stuff happens and when its sorted out ill still be here playing and enjoying one hell of a game.

[Robocop_Twice]

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[PsychicKoala]

The one I linked? I just checked it, it's still up.

[PsychicKoala]

Which is exactly why there is no monetary incentive for the company to correct this behavior. When customers respect themselves enough to demand the product they paid for (in this case early access from a preorder) then they will fix the issue.

Correct what behavior? Server instability? Servers are not something that just work when you turn them on and have thousands of people connecting from all over the world onto one tiny little box. Launch issues with servers is not a video game only issue, other software that relies on servers experience the same problems. The reality is that things like this cannot be prepared for no matter how intelligent you think you are until you are in the thick of things and get to see actual data of how this stuff works. Now sure they could have done an open beta for a couple weeks and not a couple days but they didn't and I knew exactly what was gonna happen but I liked the game enough to man the hell up and deal with it because a week from now I'll be playing happily while everyone else is out there trying to find the next MMO that is going to fail at launch.

My point is that it doesn't matter even if this game is dead in a month due soley to the launch issues, companies are not going to see this and go,"Well shit, we're gonna do better than that and not have any issues". They're going to have issues, there's no way around it. While your position on the matter is admirable and justifiably correct it's not going to amount to anything other than you not getting to play a great game and the next MMO have the same issues.

[Woobies]

Funny thing: I was in their chat support queue to ask this very same question. I started out as number 19 and after an hour of waiting, finally was number 1 in the queue and then my session was cancelled because there were no agents available. I guess I will be doing it through my bank now.

[Robocop_Twice]

Correct what behavior? Server instability? Servers are not something that just work when you turn them on and have thousands of people connecting from all over the world onto one tiny little box. Launch issues with servers is not a video game only issue, other software that relies on servers experience the same problems. The reality is that things like this cannot be prepared for no matter how intelligent you think you are until you are in the thick of things and get to see actual data of how this stuff works. Now sure they could have done an open beta for a couple weeks and not a couple days but they didn't and I knew exactly what was gonna happen but I liked the game enough to man the hell up and deal with it because a week from now I'll be playing happily while everyone else is out there trying to find the next MMO that is going to fail at launch.

My point is that it doesn't matter even if this game is dead in a month due soley to the launch issues, companies are not going to see this and go,"Well shit, we're gonna do better than that and not have any issues". They're going to have issues, there's no way around it. While your position on the matter is admirable and justifiably correct it's not going to amount to anything other than you not getting to play a great game and the next MMO have the same issues.

Nevermind.

[PsychicKoala]

Funny thing: I was in their chat support queue to ask this very same question. I started out as number 19 and after an hour of waiting, finally was number 1 in the queue and then my session was cancelled because there were no agents available. I guess I will be doing it through my bank now.

Did you try the site I linked Woobies? Some banks don't really like it when you dispute charges, and your account will be instabanned. Not that it would matter if you're never coming back.

https://www.findmyorder.com/sstore?A...r&Locale=en_US

[Xoram]

I would like to refund my copy of the game as I have no access to the product I've purchased. Thank you.

If you ordered via amazon.com like I did a refund is very simple.
Go to: https://www.amazon.com/gp/css/order-history
and click the cancel order button button. Refunds only take seconds to process.

[PsychicKoala]

Redacted

Well we obviously have different views on the subject, sorry if I've made you upset and insulting you was not my intention. Have a good day.