Is this even legal?

[Nespavost]

I'm absolutely furious, I pre ordered the collector's, and I have barely gotten to play in EA, not to mention phase 4 had tons of problems too. I demand compensation, and a solution to this problem, an error code is not a solution bring back the queue and limit the max population I know that people are logging out, so why the hell can't I join the line to get in? I'm disgusted, I have friends in ireland playing on my NA server (Gilgamesh) and they're in the 30s now, I'm barely in the 20s. I'm severely disappointed, four phases of beta and we're still encountering numerous problems. This isn't looking good and I'm considering a refund for my copy of the game.

[Dhampir2]

@SyxFive yeah i'm sure that happened, but at least its a good game even if they're messing up their launch. We have that much at least

And even taking that into consideration, they have moved their launch date back two days to ensure their bugs are worked out ( which honestly was the best idea as it the coincides well enough with pax for them to get a HUGE amount of publicity from ) and which would give us the couple of lost days back. Then suddenly with no forewarning (admittedly this is definitely in their ToS) they move it even further up then it was originally planned

[Gungan]

If you looked at your service account, you would see you still have 4 days of free play time. 27-26 != 4. The recompense was made. Continuing to whine because you can't play before launch because you were promised "early access" does not really help anybody, since it was not advertised as "early guaranteed to play" anyways.

[Dhampir2]

If you looked at your service account, you would see you still have 4 days of free play time. 27-26 != 4. The recompense was made. Continuing to whine because you can't play before launch because you were promised "early access" does not really help anybody, since it was not advertised as "early guaranteed to play" anyways.

So you're saying they were advertising a false product? Because they did in fact advertise that we would be able to play earlier than others, but honestly i just want this episode to be over. And I want to be able to play the game i paid for. Once i can do that i'll be happy, no sooner.

(by game I paid for I just mean that the servers work and I don't constantly get World Full errors. All I ask at this point.)

[Gonzothegreat198]

So you're saying they were advertising a false product? Because they did in fact advertise that we would be able to play earlier than others, but honestly i just want this episode to be over. And I want to be able to play the game i paid for. Once i can do that i'll be happy, no sooner.

(by game I paid for I just mean that the servers work and I don't constantly get World Full errors. All I ask at this point.)

And you sir have just been pwned by the TOS. I take it you didn't read the TOS as you would have seen this section:

11.2 Disclaimer of Warranties. ASIDE FROM THEEXPRESS WARRANTY PROVIDED WITH THE SOFTWARE, TO THE MAXIMUM EXTENT PERMITTED BYLAW, SQUARE ENIX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS ORIMPLIED, REGARDING THE GAME SOFTWARE, INCLUDING, BUT NOT LIMITED TO, ANYIMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANDNONINFRINGEMENT. SQUARE ENIX IS MAKING THE GAME AVAILABLE "AS IS"WITHOUT ANY FURTHER WARRANTIES OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALLDAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE GAME. SQUARE ENIX DOES NOTWARRANT THAT THE GAME WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THEGAME WILL BE UNINTERRUPTED OR ERROR-FREE.


In essence, you did in fact pay for a game that may have servers down, and not be error-free. And if you did not want this, you had the option of a refund BEFORE, you accepted the TOS when you started playing in EA and registered your early access code

[seebs]

If you looked at your service account, you would see you still have 4 days of free play time. 27-26 != 4. The recompense was made.

That's not recompense. That's the "grace period" to allow for the fact that they also haven't sent out the registration codes which people are supposed to get for owning the game. That has nothing to do with compensating for the downtime; they'd do it even if there'd been no downtime, because otherwise people who had bought the game would be unable to play at launch because no one has any registration codes. (The preorder codes are, at least so far as I've been told, only for early-access and don't let you actually play post-EA except during that short grace period.)

[Dhampir2]

That is not early access, that is barely compensation for losing that early lead that many of us paid to get. At least we'll walk out of it with something to show for it......

[Gungan]

Really? You're worried about a 2 day "lead" in a game that is supposed to last for years? It's meaningless.

[SIlverpanther]

You guys have to understand that every MMO that has ever been launched has had the exact same sort of thing happen in the first few days. What SE is doing is a massive undertaking that is bound to run into a few snags in the first couple of days. Calm down.

[Peachy]

What are you guys talking about? games release at midnight, its standard. Since its the 27th in some parts of the world the game is out and they are logging in, the rest of us who are in EA get our items. non preorder ppl still have to get their discs which they dont have til the 27th in NA. Where have you confirmed that players in NA are logging in ahead of schedule?

@SyxFive yeah i'm sure that happened, but at least its a good game even if they're messing up their launch. We have that much at least

And even taking that into consideration, they have moved their launch date back two days to ensure their bugs are worked out ( which honestly was the best idea as it the coincides well enough with pax for them to get a HUGE amount of publicity from ) and which would give us the couple of lost days back. Then suddenly with no forewarning (admittedly this is definitely in their ToS) they move it even further up then it was originally planned

They did not push launch back. they extended early access meaning you are credited 3 days of game time. the game still officially launches on the 27th. http://www.belial.pt/ffxiv-early-access-extended/