I'm legacy, and I'm getting the same thing. Just curious if this is a known issue for us. My situation gets is a little more complex though... Bought the ps3 version, got pre-order code and accidentally made a new service account. My pre-order bonuses are now linked to this second account, and for some reason, the only character showing up is in account 1, which is a character I made on the Japan servers that was deleted later. I have 3 characters at the moment that should be showing on account 1.