One-Time Security Password not working! I'm locked out!

[terrkalm]

Let me explain a few things. I am using my friend's account to access the forums here because I am unable to do so with my REAL account. So my post here is what I want to say on behalf of my account which is locked.

It is already August 27th here and the time is 3:19am.
I have obtained the Collector's Edition for the PS3 from Gamestop as they did a midnight launch for the game.

I took out the security token key chain that came with the game as soon as I got home. I was so eager to try it out because during beta test 4, I kept wondering what this whole "One-Time Password" was all about.

So, on my REAL account, I registered the key chain at the account management site. It asked me to enter the serial number on the back of the device and I did just that; and I also entered the random number that was generated on the key chain.



After doing so, I was brought back to the login screen.
I entered my username, and I pushed the button on the key chain and entered my One-Time Password. The screen went white as if a new page was about to load, but instead I was brought back to the login screen.

I've tried over and over again and I get the same results. I get brought back to the login screen. I am also unable to use my old password because I agreed to use the One-Time Password.

I check my email, and I get a automatically generated message from Square-Enix.

"Thank you for using the Square Enix Account Management System.
This e-mail has been automatically sent by the Square Enix Account Management System because there have been several failed attempts to enter the one-time password for your account." ...

I have already sent customer support an email about my ordeal and I feel like they won't reply back to me for a week because they are so busy with everyone else who has sent them emails.

I've also tried doing this on my PS3 and I still get brought back to the login screen there.

Why doesn't my One-Time Password work at the login screen?
Do I have to wait until they official release the game? (I have it early because of my time zone)

I hope that an official can address this issue fast. I don't like the fact that I'm locked out of my REAL account.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------

UPDATE 1:
I was able to log into The Lodestone website by first using my "old" password.
After entering my password, I was then brought to a One-Time Password login screen.
I pushed the button on my Keychain and entered the numbers that were displayed on the key chain onto the website, and I successfully logged in!
I then rushed to the PS3 and tried logging in using the One-Time Password but I am still unable to log into the PS3 game client.

----------------------------------------------------

UPDATE 2:
I just wanted to post the link of the website of which I am unable to log in using my One-Time Security Key chain.
https://secure.square-enix.com/accou...n?cont=account
It's strange that I'm able to log into The Lodestone website...And even while logged into The Lodestone website, I am still unable to post in the forums with my REAL account.
When I attempt to post anything in the forums, it prompts me to enter my SQUARE ENIX ACCOUNT information at that link. And there is where I can't get in.
I'm sorry if I sound redundant, but I'm just posting as much information as I can about my situation while trying to remain concise.

----------------------------------------------------

FINAL UPDATE:
I was able to log in finally. It seems that you have to enter BOTH your old password along with the One-Time Password that is displayed on the device/key chain.
It doesn't mention the complete login process on their website unless I seemed to have missed it.
So in conclusion, when you register for the One-Time Password with your account; in order to log into your account after registration of the security token, you will have to enter both your regular password and your one-time password.
(I feel like a fool)
----------------------------------------------------

[terrkalm]

UPDATE: I was able to log into The Lodestone website by first using my "old" password.
After entering my password, I was then brought to a One-Time Password login screen.
I pushed the button on my Keychain and entered the numbers that were displayed on the key chain onto the website, and I successfully logged in!
I then rushed to the PS3 and tried logging in using the One-Time Password but I am still unable to log into the PS3 game client.

[Ramsay_Trollton]

I would suspect it's simply an account validation server error. The forum hasn't been able to see my characters half the day. I think SE's entire network infrastructure is just under massive assault.

[terrkalm]

UPDATE 2:
I just wanted to post the link of the website of which I am unable to log in using my One-Time Security Key chain.

https://secure.square-enix.com/accou...n?cont=account

It's strange that I'm able to log into The Lodestone website...And even while logged into The Lodestone website, I am still unable to post in the forums with my REAL account.

When I attempt to post anything in the forums, it prompts me to enter my SQUARE ENIX ACCOUNT information at that link. And there is where I can't get in.

I'm sorry if I sound redundant, but I'm just posting as much information as I can about my situation while trying to remain concise.

[Ramsay_Trollton]

UPDATE 2:
I just wanted to post the link of the website of which I am unable to log in using my One-Time Security Key chain.

https://secure.square-enix.com/accou...n?cont=account

It's strange that I'm able to log into The Lodestone website...And even while logged into The Lodestone website, I am still unable to post in the forums with my REAL account.

When I attempt to post anything in the forums, it prompts me to enter my SQUARE ENIX ACCOUNT information at that link. And there is where I can't get in.

I'm sorry if I sound redundant, but I'm just posting as much information as I can about my situation while trying to remain concise.

Yeah, same thing happened to me all day without a validator. It would just loop and not let me log in. In fact, it still keeps unlogging me and making me log back in, sometimes back to the forum, sometimes back to the login page.

[terrkalm]

Yeah, same thing happened to me all day without a validator. It would just loop and not let me log in. In fact, it still keeps unlogging me and making me log back in, sometimes back to the forum, sometimes back to the login page.

I am amazed that you successfully logged into the forums! I still haven't been able to do so. I'm still using my friends account to address my issue. Thank you for letting me know what you've been going through.

If you can, could you explain in more detail about how you keep getting logged out? (If you can)

[Ramsay_Trollton]

It's random, honestly. I just keep trying to log in. I managed to log in a few hours ago, but couldn't post because it couldn't pull up my character list. Closed the browser for a few hours, logged in with no problem.

Tried again to use the forum an hour later, log in loop.

Closed browser, tried again 20 min later... logged right in, redirected to forum and it showed all characters.

[terrkalm]

It's random, honestly. I just keep trying to log in. I managed to log in a few hours ago, but couldn't post because it couldn't pull up my character list. Closed the browser for a few hours, logged in with no problem.

Tried again to use the forum an hour later, log in loop.

Closed browser, tried again 20 min later... logged right in, redirected to forum and it showed all characters.

Are you able to log into the game client with your account ID and One-Time Password?

[terrkalm]

Anyone else?

[terrkalm]

bumping for awareness