Ok an apology is great and I really appreciate the time taken to actually do so. I also like that they are adding new servers and hardware.

However, to say that this is unexpected and surprising and that the company had no way to forecast this level of demand is at best poor management and at worst a total lie. All the people trying to log on during the early access are people who pre-ordered, that means there is a record of the sale and that SE should have been able to look at a spreadsheet of figures and see this coming.

For us to now have to wait another full week before any kind of improvement is likely to occur is not a great move, people are going to try for 3-5 days to log in and when they can't they will think SE haven't fixed any of the problems and stop playing. This will not be a good thing as SE run the risk of FFXIV going to same way as the v1 release. After all, what good are all the fixes and improvements to the game play if no one can log in to see them.