In a situation involving a huge MMO entering active service, there is rarely ONE problem. It is similar to the cascade effect of incidents with high technology machines like airplanes, infrastructure systems, and mega computers....many small events that result in a larger one. In this case, tho each part of the vast array may be fine individually, when the stress of the mega impact of hundreds of thousands of players many of whom create multiple characters immediately all hit the system structure, it is akin to geothermal or electrical discharge, the current itself can generate anomalies that did not exist before and which skilled teams can fix often quite quickly.... which I think is what is part of what is happening here...and also guessing again, just the sheer size of the demand...which none of us can really guestimate is stretching everything hugely.

We do not know what decisions they may make around this period of challenge, but my feeling is that they will do their best for us all. Of that I am sure.