What they really need to is increase the server capabilities. From Yoshi's latest "apology" that was anything but one, they are pretty much not even thinking about it. They knew the turn out this weekend was going to be like this due to the open beta last weekend. The moment they realized about the turn out during opened beta, they should have had orders out for additional resources. I am starting to get major flashbacks to BC launch, the biggest difference with that is at least Blizzard tossed you back into a queue when they brought the servers back up.