An apology is nice, but transparency would be better ...

[Kuari]

I appreciate the apology, I really do, but I really don't understand the lock out policy rather than having the queue active all the time. Rather wait in line rather than go through the process of pressing start, my character name, than log in repeatedly over and over and over again until I get lucky enough to get a spot, and frankly, everyone pinging the server repeated doesn't exactly strike me as more efficient than a queue. Still, the apologizing is more than most companies do, but it doesn't mean much if some kind of action isn't taken as well. Ultimately, apologies are just words. Apologizing while kicking someone repeatedly doesn't make my kicking them repeatedly any more acceptable. There is absolutely no reason or precedence for this style of purposeful lockout. That's always been what queues in other MMOs have been for, and what they should remain being for. There is no understanding otherwise without explanation because you're doing something beyond what is normally more acceptable. Key words, more acceptable. Queues are hated too, but I imagine people would be happier if they could, you know, actually do other things while waiting to get in rather than try repeatedly if they want a spot.

I know my understanding is stretched thin when I not only have to wait (which I can handle and expected), but have to be constantly trying if I want to play the game (this gets annoying real fast, shouldn't have to babysit it if I want to play the game.) Thankfully the game is great when you actually get in to play and duty finder seems fixed...