I found the apology to be just fine actually. And quite transparent. If you read between the lines, it would seem whoever set up the NA/EU databases, didn't configure something right like they did in Japan. And he informed us of why they were doing them maintenances. Having come from World of Warcraft, I can say he's said more in the apology than Blizzard would of. Blizzard has a "We are taking the servers down for maintenance, deal with it". And I am pretty sure he gave us more info than any other MMO would give. So folks should try to realize this and cut Yoshi and SE a lot more slack I feel.