PS3 Controller Buttons Stop Working

[GongJr]

Time: (1)8/24 10:00am - (2)8/25 11:30pm
Frequency: twice
World name: Ultros
Character name: Gong Jr
NPC name: n/a
Monster name: n/a
Class/Level: Cnj (1)15 - (2)20
Party or solo: (1)Party - (2)Solo
In-game time: (1)9am - (2)10:30
Area and coordinates: (1) outside of Sastasha - (2) Brentmarsh Meadow
Steps:
1.After teleporting


Connection Specs
- Type of internet connection/provider: cable/comcast
- Modem maker/model number motorola surfboard

Model Number of the PlayStation 3 You Are Using
- Model Number: slim

[Lvegera]

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
*Specific examples of needed information.

Does the issue resolve itself after a period time.
What steps are needed to be taken to return button functionality.