Confession time

[Ruethryl]

Or c) their NA datacenter is still hosed because the company that they're renting from or the team they've hired to manage it is incompetent.

You'd be surprised how easy it is to run across incompetent system administrators, and how easy it is for incompetent system administrators to find work. In fact, it's happening daily where I work, and it's an international titan with over 120,000 employees and profits comparable to a small country.

I work in IT as well, believe me I've seen it.