I pre-purchased final fantasy online (14) with CDKEYHOUSE and there keycode the company has issued me with is not the correct format.


I received a key code which has the following format: XXXX-XXXX-XXXX-XXXX (a mix of letters and numbers)


But at this website link: http://preorder.na.finalfantasyxiv.com/
you can see that the format is XXXXXX-0000-XXXXXX-0000 (6letters+4numbers+6letters+4numbers)


On square-enix “add a game keycode” use 2 different formats:
1) XXXXXX-0000-XXXXXX-0000 (6letters+4numbers+6letters+4numbers)
2) XXXXXXXX-0000 (8letters+4numbers)




As you can see that again my keycode does not match this.


Is my keycode invalid? Is it ment to be in one of the above formats?