This game has WAY bigger issues than some server problems.

[Dozer]

SE spend vast amounts of time, energy and money to rebuild FFXIV and the game image. They sent press releases, talked to community leaders, promised the community a great game and did so much to try to build faith back into their product. To their credit, I think it worked - people are/were listening and waiting.

And on the weekend of the early access, all hell broke loose. They risk losing, or have already lost, significant amounts of community faith because of this lobby/instance server debacle. We can debate the merits of in-game items and tactics, but there is nothing more threatening to FFXIV at this point in it's rebirth than the massive server instability for the entire NA/EU cluster. If they don't act quickly, and drastically, they are going to lose so much of that faith they worked so hard trying to reclaim.