Then why is the server status telling us they're online?
Not to mention they posted on the lodestone news that they fixed the problem, no?

08/26/2013 12:30 AM
[Recovery] GM Petition Service and Support Center Recovery (Aug. 25)
We were experiencing the following technical difficulties with the GM petition service and North American Square Enix Support Center. However, we are happy to announce that these issues have been addressed.

We apologize for any inconvenience this may have caused and thank you for your patience.

[Date & Time]
Aug. 25, 2013 from 1:00 a.m. to 9:00 p.m. (PDT)

[Details]
- GM petition service for FINAL FANTASY XIV: A Realm Reborn is unavailable.
- Assistance from the Support Center is unavailable.

[Cause]
Network equipment error

[Affected Services]
- FINAL FANTASY XIV: A Realm Reborn GM Petition Service
- North American Square Enix Support Center