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  1. #11
    Player
    Decker's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Tycho Decker
    World
    Diabolos
    Main Class
    Gladiator Lv 27
    If it was F2P or didn't list early access as a perk I paid extra for, I wouldn't have the same expectations. Would you have the same attitude if you purchased a car you really wanted and it had an engine problem or electrical issue out of the factory? No, you'd be upset, because you paid for a product with an expectation of it working. Same with an incorrectly prepared meal at a restaurant or any other service you pay for. If I'm paying for a certain perk, I expect to be able to use the perk/item. Period.
    (0)

  2. #12
    Player
    Nataskiller's Avatar
    Join Date
    Aug 2013
    Posts
    42
    Character
    Seigy Heart
    World
    Leviathan
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by kaellok View Post
    So, the only moderately useful thing I can interpret from your post is asking this: "Why are people posting about problems they are encountering instead of doing something else?"

    1. Because posting the problems helps SE know about the problem, how large it is, and what caused it.
    2. Certain errors don't just 'go away' on their own; specifically, Error 3102 (your character is still logged in) is game-breaking to the point that someone SE-side has to take action, or servers have to be reset, for you to try to login and get hit with Error 1017 (World is currently full.) Customer Service isn't open on the weekends, so the only way to let them know is posting on the forums (still a long-shot, but at least it's a possibility).
    3. Forum posters are those that have the deepest connection to a game. If there are 5,000 people posting problems on the forums, SE can estimate that there's 50,000 people that are having the SAME problems, but aren't posting. If there are 500 people threatening to unsub, there are 5,000 people who will just quietly walk away.
    Yes I agree with what your saying there. I tossed you a like for it. But the point now there are people raging and causing negativity, yes I understand everyone paid for it and they have a right to complain about something they paid for. But it only takes so much, im more then sure SE knows the problem and is trying to fix it.
    (0)

  3. #13
    Player
    Nataskiller's Avatar
    Join Date
    Aug 2013
    Posts
    42
    Character
    Seigy Heart
    World
    Leviathan
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by Decker View Post
    If it was F2P or didn't list early access as a perk I paid extra for, I wouldn't have the same expectations. Would you have the same attitude if you purchased a car you really wanted and it had an engine problem or electrical issue out of the factory? No, you'd be upset, because you paid for a product with an expectation of it working. Same with an incorrectly prepared meal at a restaurant or any other service you pay for. If I'm paying for a certain perk, I expect to be able to use the perk/item. Period.
    Yes and No. Because you bought a car and it had a problem I would simply take it back up to the dealership and get it looked at. The maturity and how people handle things are different yes, but lets say said dealership knew about the problem after i bought it. They would look for a way to fix it or if the model of said car had a issue in general, there would be a massive recall and re-issue of parts for said issue. Thats what SE is doing, trying to fix it.
    (0)

  4. #14
    Player
    kaellok's Avatar
    Join Date
    Aug 2013
    Posts
    11
    Character
    Arianne Lefihna
    World
    Balmung
    Main Class
    Conjurer Lv 60
    Quote Originally Posted by Nataskiller View Post
    Yes I agree with what your saying there. I tossed you a like for it. But the point now there are people raging and causing negativity, yes I understand everyone paid for it and they have a right to complain about something they paid for. But it only takes so much, im more then sure SE knows the problem and is trying to fix it.
    Well, SE could do themselves a HUGE favor in containing the rage by having more, and more proactive, communication. Granted, they always have to be careful, because gamers will parse every word they say (and don't say) and turn it against them. However, seeming to ignore the problem (whether they are or not) doesn't help anything. I'm being patient, even though I've been able to play only 1 hour today--despite having all of today devoted to leveling. Error 3102 is pretty much the worst thing ever. Unable to access the duty finder servers is a very close second. We don't know if the issues they think would fix the problem are working, and we're suffering different ones--or if it's the same ones, still NOT fixed. Based on my experience in Beta 4, I came into this very, very worried. They have not alleviated my concerns AT ALL.
    (0)

  5. #15
    Player
    Nataskiller's Avatar
    Join Date
    Aug 2013
    Posts
    42
    Character
    Seigy Heart
    World
    Leviathan
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by kaellok View Post
    Well, SE could do themselves a HUGE favor in containing the rage by having more, and more proactive, communication. Granted, they always have to be careful, because gamers will parse every word they say (and don't say) and turn it against them. However, seeming to ignore the problem (whether they are or not) doesn't help anything. I'm being patient, even though I've been able to play only 1 hour today--despite having all of today devoted to leveling. Error 3102 is pretty much the worst thing ever. Unable to access the duty finder servers is a very close second. We don't know if the issues they think would fix the problem are working, and we're suffering different ones--or if it's the same ones, still NOT fixed. Based on my experience in Beta 4, I came into this very, very worried. They have not alleviated my concerns AT ALL.
    Welp.. Right meow I have the 1017 error. But im having a nice pleasant conversation on the forums right now and playing league on the side. Because I have faith in SE. Well atleast a little faith.. but still! Its there ... But also SE are humans they make mistakes... (alot of them somehow..) and they need sleep as well.. so yeah...
    (0)

  6. #16
    Player
    trixster67's Avatar
    Join Date
    Aug 2013
    Posts
    40
    Character
    Femme Mystique
    World
    Excalibur
    Main Class
    Archer Lv 50
    well to tell you the truth I think most would be less aggravated if SE treated us like customers and not something foul and communicate with us, not some computer gen post but real Q&A about the future of this game our game, where are they at what they are doing to correct or locate said issue etc... nope they don't say nadda and to me is the biggest thing that pisses me off..
    (0)

  7. #17
    Player
    kelsethel's Avatar
    Join Date
    Aug 2013
    Posts
    62
    Character
    Kat Nippy
    World
    Goblin
    Main Class
    Conjurer Lv 50
    It seems to me that they are in need of some more servers in quebec so if anyone out there has a server laying around offer it to square cause they must be hard up for cash cause they only put 25 servers for the bigger population regions when theres 25 servers for the whole sinlge country of japan >.>
    Im sorry but I have no sympathy for square not one bit they knew just how much there servers were gonna be stressed in open beta and to the people who told that there is no f'ing way that they could fix this shit in what was it less than a week " I told you so nananaboobooboo" oh and I did pre-order and canceled sorry you guys are crazy if you think this will be solved any time soon and launch is on Tuesday haha that's laughable unless word got out that this is a pile of steaming shit Tuesday the servers are just gonna blow up or there gonna so many people on the forums going "wtf is this 1017,3102 yadayada" . so if I was a person who doesn't like seeing complaints I would just leave the forum now and not come back for a month.
    (0)

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