Quote Originally Posted by Nataskiller View Post
He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.
He could get a refund straight from them, he's only preordered the game. Again, it hasn't been released. If he was feeling extra mean, he could charge back, and there's nothing SE could do about it.