this is not an excuse, they are not a small indie company with close to none knowledge about mmos and server network, this is not their first mmo and really, how many mmos are out there right now? for me at least it is completely ridiculous for a company this big to just make such a huge mistake in estimating how much resources they need to give a descent experience to the players. issues like game bugs and other things are expected in launch but this kind of bad call is really ridiculous, so they never had a plan in case their game became a huge success on week 01?

the only thing i can think of to justify what happened this weekend is that they really though outside of japan it wouldnt be that big of a game and just ignored their own sales numbers or they had a really limited budget to allocate to NA/EU resources. even if some of this problems could be traced back to some software bugs it is clear that most (if not all) of those problems were related to their infrastructure just not being enough. and to be honest it still isnt, or else they wouldnt be regulating this hard on how many players could log at the same time. i believe the last time i had to fight a game this hard to be able to connect and play for a little bit was back in 2000.

at least i got to play for a while on saturday since i only got caught in this mess after finishing my lvl 15 class quest so i could play a little bit with another class =P