Welcome to Forum: Technical Support!

[Gildrein]

Example:

Thread Title: Get disconnected from the server during the login to the game.

Details:
Ever since I experienced a game crash on Feb. 5th, 2011 at around 20:30 EST, I am unable to log in to FINAL FANTASY XIV. Every time I try to log in, I receive "13001 Error occurred during the connection to lobby server." error about 3 minutes after I make an attempt. I have tried resetting my cable modem and router but that didn’t help. I have even tried reinstalling the driver for the NIC but that didn’t help either.

Steps:

1. Experienced a game crash while playing FINAL FANTASY XIV.
2. Attempted to log back in immediately after the game crash by restarting the game.
3. Received the following error about 3 minutes after I attempted to log in.

   ==============================
   FFXIV-3001
   No response from server.
   Connection timed out.
   Press OK to shut down.
   ==============================

4. Gave 3 tries but the result was the same.
5. After restarting both cable modem and router, made another attempt to log back in to the game but the result was the same.
6. Reinstalled the driver of the NIC on my PC but still, the result was the same.

Date & Time: Feb. 5th, 2011 at around 20:40 EST
Frequency: Always
PC Manufacturer & Model Number: Homebuilt Computer
OS: Windows 7 Home Premium
Graphics Card: NVIDIA GeForce GTX 470
ISP: Optimum Online
Type of Internet Connection: CATV

*Please note that this is an EXAMPLE only and is not an actual support contact.

[Gildrein]

Template:

Details:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
Date & Time:
Frequency:
PC Manufacturer & Model Number:
OS:
Graphics Card:
ISP:
Type of Internet Connection: