Service Accounts

[SixSymphony]

We should all make a Free Company called Square Enix's Redheaded Step Children

[SixSymphony]

lol I cant even cut my loses. Every server is locked so I cant even make a new character and just start leveling that. So sad..... they will probably have my beta character available to me before they unlock the servers.

[Raiz_Cineris]

lol I cant even cut my loses. Every server is locked so I cant even make a new character and just start leveling that. So sad..... they will probably have my beta character available to me before they unlock the servers.

lol Ill update as soon as I get home and let everyone know how/if I got a resolution.

[NeKr0]

If you already have your pre order bonuses but no CE simply log completely out of the game. Upon re-log you will be prompted with another UA where you can add CE to which ever of the two service accounts you wish to play on. In my case it gave it to both for some reason and I went into square account management and deleted the account I wasn't using. Hope this helps you guys

[trashmyego]

I'm kinda speechless right now. Such terrible design of the account activation page. This has to be a joke. I've been happily patient through all the server issues (that are still going on, locked out for the rest of the day most likely) and well... now I'm at the whims of their e-mail only customer support? I'm in love with this game, but unless the account side of this gets sorted out, I'm done.

[hamsteak]

i'm a bit scared... i d/ced because of the alt tab bug so i decided to put in my code for my physical pe collector's edition since i saw the site was open... only thing is, it made a 2nd service account, and on the 1st service account it only shows my jp character i made when i was bored... i'm a bit worried since i don't want to start over

does anyone know if the collector's edition on the 2nd service account (including the free 30 days) applies to the first service account? or should i just contact SE customer support

[SixSymphony]

i'm a bit scared... i d/ced because of the alt tab bug so i decided to put in my code for my physical pe collector's edition since i saw the site was open... only thing is, it made a 2nd service account, and on the 1st service account it only shows my jp character i made when i was bored... i'm a bit worried since i don't want to start over

does anyone know if the collector's edition on the 2nd service account (including the free 30 days) applies to the first service account? or should i just contact SE customer support

I would just contact SE if you can get threw. Either that or make a ticket like the rest of us : / . We are at the mercy of the college interns working at SE lol
col

[razorpakk]

i'm a bit scared... i d/ced because of the alt tab bug so i decided to put in my code for my physical pe collector's edition since i saw the site was open... only thing is, it made a 2nd service account, and on the 1st service account it only shows my jp character i made when i was bored... i'm a bit worried since i don't want to start over

does anyone know if the collector's edition on the 2nd service account (including the free 30 days) applies to the first service account? or should i just contact SE customer support

Same thing I did, go to the support page, linked a few pages back, and send them the appropriate form.
The CE should only apply to the accountyou chose

[Toranja]

As anyone gotten a reply yet? I submitted my ticket on the early hours of the 23rd and still nothing. :/

[Henlzz]

I'm getting really frustrated with the company itself, it's almost impossible to enjoy this game without getting trouble. What an awful launcher with a really bad interface for the ps3, I ended up with two service accounts. I'm still waiting for the reply to my ticket and just want to the play the damn game.