How many times can you hear, "we're sorry"

[Xristianna]

Here we have an early release, which we PAID for when we signed up, it wasn't something they gave us for free, it was part of their marketing strategy and campaign. And this isn't SE's first MMORPG so my concern and beef today after being shut down for the 709th time is this:

SE you knew how many subscriptions you sold, You KNEW how many crazed players would be signing on... You KNEW how many servers you needed and how many people each would hold... or you should have after the Beta testing...

This is not your first rodeo, or your first MMORPG so many of these things should be known to you already. So SHAME ON YOU for treating us this way.

If you are not going to improve your customer relations people will begin to leave and go elsewhere. People tend to go where they feel heard and appreciated and where they actually get what they pay for.

Right now, we are not getting these things. And that is just wrong!

[Jenday]

this is such an embarrassment

[waka_swag]

I actually want them to tell me not to bother trying to log in, save myself the time. At least I would be sure of something. But you never know with these guys if things will settle down in 10 minutes or 10 hours, because they can't seem to communicate effectively.

This sums up how I feel as well. I dunno if I should just give it up for today or if I should really come back later to try logging in again. So far the latter hasn't provided much success.

[Dejann]

Now, I'm genuinely not posting to rant here - but correct me if I'm wrong in saying that this industry (gaming) is the most forgiving one when it comes to launches or new product.

Imagine a new restaurant, if you had a reservation during opening weekend and when you got there they said they wouldn't accommodate you, chances are you wouldn't return, correct? We can apply this logic to pretty much every service industry out there.

Again, I'd like to make it clear that I'm not ranting, I'm far past the age of being upset over... Well pretty much anything, since life is too short. But in any event - with the current market/trends, you'd think to only launch a new product when it was 100% fail-proof. Especially if it's your second time 'round.