So I'm trying to buy the pre-release for my friend. I purchased it logged into his account. We waited two hours... no e-mail containing the directions and the code. Thinking it might have been just a glitch, I cancelled the order and re-ordered it on my account, where I'd take the code and just plug it into his. No e-mail, again.

Is there a problem with the system? Or am I doing something wrong? Yes, I've triple-checked what e-mail address they're supposed to send it to, yes, they have the money. When I bought mine, the e-mail was instantaneous. Should I just be patient? Or is something wrong?