You've created a great game. There's technical problems. It's the launch. We get it. However, what you seem to not get is Western culture. We like to know what is going on. We know you are hard at work but we also know there is no excuse for the lack of communication. How hard would it be to find someone and pay them $10 per hour to post continuous status updates for the weekend?

Your lack of communication is upsetting people. If you communicated more, less people would be upset. Start off by responding to the biggest questions:

Will more servers be added?
When?
Will world transfers take place sooner than originally announced (pretty much needed right now)?
Will they be free?

At this point in time, you should be able to at least tell us what is being "planned" and a general time table. Stop upsetting your customers and communicate. I know nothing about Japanese culture but in America, this is not how you treat your customers.