Where do I get refund if I bought from SE store?

[Klixy]

Me and my friends all entered KNOWING that shit will be broken

This is what a good and loyal consumer looks like. Crap sandwich? Long as it's warm, every bite will he devour. The odor? That's a feature.

because guess what, every mmo to date has had this.

Rift, Tera, Guild Wars 2, to name a few that had a great launch.

[Starforsaken]

I already sent in my request for the refund from GMG. Yeah I have no faith after this weekend. It's going to get a lot worse than better at this rate. The absolutely arrogance and incompetence of SE is too damn high.

I did the same thing, also with GMG. I'm within their 7 days period so hopefully I'll at least get store credit.

I'm already playing Rift, Guild Wars 2, SW:TOR and TSW, and I'm on a break from Diablo 3 and WoW. I've played a lot of MMOs since their respective launches and it's the worst one I've seen so far given that we're in 2013 and most people have downloaded the game already (was a problem when people were downloading while others tried playing).

Of course the game will/might be better in a few weeks once they've fixed stuff (i.e. when enough people aren't re-subbing or got refunded), but with the current market of MMOs where most are F2P or Pay Once, IF you still decide to go with a subscription plan like FFXIV did, you better have the infrastructure to support everyone. And I also count the customer support and PR people addressing issues, not just "thanking us for our patience" (it has limits).

I was willing to give the game a chance, but not anymore. Everything from registering my EA code to trying the beta and then accessing what I've paid for has been a nightmare. Done with it.

[Iconoclast]

I bought it for the long term, the EA is just a minor bonus. Me and my friends all entered KNOWING that shit will be broken because guess what, every mmo to date has had this.

This was already told to you previously, but not every MMO has had these issues occur.

However, the main point of my post, is that I would like to congratulate you on being a terrible consumer. Because of ideals like this on how games should be made, you and other terrible money spenders like yourself have thrown money into an industry that has become complacent with allowing themselves to release sub par, or a completely broken product, and think it's alright to fix it later (Patch, DLC), or not fix it at all.

A beta test is one thing. However, we are now at the stage, where a person pays for a product and expects to use that product whenever, and however he or she uses unless previously stated. And the terms and conditions of this early access were not based on a population limitation of those logged into their respective servers.

But hey, if broken games are something you want to throw money into, there's a ton of Aliens: Colonial Marines for sale you can buy somewhere.

[Omnislash]

fuck me these drips that cry about other mmo's failed launches, yes wow was bad but fuck me that was 2005 when servers were crap and computers was also !!! and the programming code wasn't even fully developed in those days for big scale games in 3D worlds. this is 2013, they have the most qualified technical people in the world they know programming inside and out, why do you people feel the need to defend SE?? why brown nose? WE know there will be bugs etc but its 2013 like I said with the world best servers and highly technical staff the launch should not be an issue especially not in todays technological advanced world of electronics and programming capabilities.

Personally I really don't see how hard it is to give people codes out for games they have purchased, you buy a game from steam.. instant code, origin, instant code, amazon instant code, any other reputable company instant code ! so what's SE failings and what is your failings in defending them? I really don't get people like you, although I would love to sell you any product in real life because you fall for the veil of any BS about the product to believe in it enough to pay for it.