Where do I get refund if I bought from SE store?

[Ramza_Wyvernjack]

Actually, i want a refund too. Not because i wont be playing; its because i ordered it again for the specifically advertised early access.
So for me, this is of relevance. Also the EU site wont allow cancelling. I made a Ticket regarding my purchase in will notify Paypal tomorrow.
Well, ill still be playing due to my CE v1.0.

Where was it advertised that it would be the only MMO launch in history without errors?

Also, no one refunds used serial keys, read the terms you agreed to.

[Zeblade]

Forgive me but someone said "their clients"? Then you would know this is not the place to ask about money back. You would know the words "Terms of Sale" little things like that.

Now if people had really been around in other MMO's launch you know never to buy the game from them for getting money back is not always easy. Buying from places like Amazon or the like where you just click "cancel" before the 27th.

I suggest you try to contact them not use the forums where we or maybe by some chance a MOD might in the near future see your old post.

[Arae]

People bringing up wow fail to realize that it was 9 years ago, thats a long time and things should have improved since then. Wow launch also wasn't this bad. The server would lag solid some but you could still log in and play. I was on the most populated server at launch and I was still able to play the game and level, it was just inconvenient. In this circumstance people can't even log in to attempt to play. I played d3 from day1 too, literally 0 issues for me, it wasn't a far reaching problem like this.

[MerleonHades]

Where was it advertised that it would be the only MMO launch in history without errors?

Dont you think that this is beside the point? And youre out of place with this kind of wording?
I never expected a flawless start to begin with. Im here since BETA2 of v1.0. And they KNOW this Problem. But thats also not the point. The point is, while selling the product on their site, they say:

FRÜHER ZUGRIFF: Greife vor dem offiziellen Start auf die Spielserver zu und drücke als einer der Ersten der Welt von Eorzea deinen Stempel auf.

Or in english:

Pre-Order FINAL FANTASY XIV: A Realm Reborn and get early access to the game along with the Cait Sith Doll Minion pet and Mog Cap digital in-game content.

in the german version, this translates to "access the game servers before the game starts".
And here we are. Not only bearing 9h total of maintenance, but also getting dickslapped in the face by the soooo slow lifting logon limitation, that most of the EU players have had a chance to play maybe 5h overall. Accessing the servers does not mean "not being able to access the servers". It means what it sounds like: access the servers.

And btw, to clear things up, the game code itself isnt used. I can even provide them with another EA code, if they wish.
So again, tell me, why shouldnt my demand for a refund be legit... Ill look forward to it.
And maybe you can do so based on some thoughts, of facts. Or heck anything, instead of unreflected fanboytalk.
Would be nice. Thanks.

*Link for english quote:
http://store.na.square-enix.com/DRHM...0#.Uhpxoz_F98E

[kelsethel]

Please refund him, and everyone else. The less stupid people in the game, the better.
You clearly never been to first days of an mmo. Remember Wow or any of it's expensions? Remember Diablo 3?

Clearly you don't.

really who's the stupid one that paid for a EA to only get a p5 beta and are stupid enough to think that this shit will be resolved by Tuesday a moron born every minute

[Ramza_Wyvernjack]

Dont you think that this is beside the point? And youre out of place with this kind of wording?
I never expected a flawless start to begin with. Im here since BETA2 of v1.0. And they KNOW this Problem. But thats also not the point. The point is, while selling the product on their site, they say:

Or in english:

in the german version, this translates to "access the game servers before the game starts".
And here we are. Not only bearing 9h total of maintenance, but also getting dickslapped in the face by the soooo slow lifting logon limitation, that most of the EU players have had a chance to play maybe 5h overall. Accessing the servers does not mean "not being able to access the servers". It means what it sounds like: access the servers.

And btw, to clear things up, the game code itself isnt used. I can even provide them with another EA code, if they wish.
So again, tell me, why shouldnt my demand for a refund be legit... Ill look forward to it.
And maybe you can do so based on some thoughts, of facts. Or heck anything, instead of unreflected fanboytalk.
Would be nice. Thanks.

*Link for english quote:
http://store.na.square-enix.com/DRHM...0#.Uhpxoz_F98E

It's not fantalk. Just irritated waiting to get into the game so I can level my arcanist, which I got to 15 from 0 yesterday.

Difference is that I've been in enough mmo's to expect this, the worst offender being WoW and Diablo 3, and choose to direct my nerd rage towards the whiners, very aware that whatever we cry about here won't reach SE.

[Ramza_Wyvernjack]

really who's the stupid one that paid for a EA to only get a p5 beta and are stupid enough to think that this shit will be resolved by Tuesday a moron born every minute

I bought it for the long term, the EA is just a minor bonus. Me and my friends all entered KNOWING that shit will be broken because guess what, every mmo to date has had this.

[Tachi_Gekko]

really who's the stupid one that paid for a EA to only get a p5 beta and are stupid enough to think that this shit will be resolved by Tuesday a moron born every minute

Most people that have played previous MMOs are the "stupid ones" that think this shit will be resolved by Tuesday. And if it isn't entirely resolved by Tuesday? Well, it's neat that you get a free month if you bought the game, after the 29th... So?

[MerleonHades]

It's not fantalk. Just irritated waiting to get into the game so I can level my arcanist

I can feel you. Really. While it works, its fun. But sadly, it doesnt work for longer phases than Beta 4. Beta3 was more stable
Well nevermind. Im out. gn8

[nafael]

I bought it for the long term, the EA is just a minor bonus. Me and my friends all entered KNOWING that shit will be broken because guess what, every mmo to date has had this.

Its funny how all fanboy say that. 1 year ago guild war launch was done without any issue with more costumer. Rift was also perfect (or almost) so stop saying it always like that its a lie. Still trust SE and i know ill have a nice game to play soon but stop spread those lie all around mmo got some issue during launch but only few has been that bad. (wow is dam old you cant compare thing should be better now)