Where do I get refund if I bought from SE store?

[ThePassport]

*sigh, again, sorry for posting here, but SE has still yet to launch a section for billing questions -.-

Anyone know where I should go to cancel my pre-order? Or is it too late at this point? I've given up.

[ThePassport]

I bought it from http://store.na.square-enix.co btw

[Chrysus]

You do realise the game will be up and running very soon? Are you seriously going to quite the game entirely because of these temporary issues?

Oh sorry I meant to say, YEA YOU SHOW THEM!! lol

[Neosymbio]

You do realise the game will be up and running very soon? Are you seriously going to quite the game entirely because of these temporary issues?

Oh sorry I meant to say, YEA YOU SHOW THEM!! lol

Well, aren't you just the most helpful bum to post today.

Passport, if you purchased it with visa/paypal, you can go through them for a refund. I wouldn't rely on S-E to facilitate it lol

[HaunteR]

You do realise the game will be up and running very soon? Are you seriously going to quite the game entirely because of these temporary issues?

Oh sorry I meant to say, YEA YOU SHOW THEM!! lol

I already sent in my request for the refund from GMG. Yeah I have no faith after this weekend. It's going to get a lot worse than better at this rate. The absolutely arrogance and incompetence of SE is too damn high.

[Starforsaken]

I already sent in my request for the refund from GMG. Yeah I have no faith after this weekend. It's going to get a lot worse than better at this rate. The absolutely arrogance and incompetence of SE is too damn high.

I did the same thing, also with GMG. I'm within their 7 days period so hopefully I'll at least get store credit.

I'm already playing Rift, Guild Wars 2, SW:TOR and TSW, and I'm on a break from Diablo 3 and WoW. I've played a lot of MMOs since their respective launches and it's the worst one I've seen so far given that we're in 2013 and most people have downloaded the game already (was a problem when people were downloading while others tried playing).

Of course the game will/might be better in a few weeks once they've fixed stuff (i.e. when enough people aren't re-subbing or got refunded), but with the current market of MMOs where most are F2P or Pay Once, IF you still decide to go with a subscription plan like FFXIV did, you better have the infrastructure to support everyone. And I also count the customer support and PR people addressing issues, not just "thanking us for our patience" (it has limits).

I was willing to give the game a chance, but not anymore. Everything from registering my EA code to trying the beta and then accessing what I've paid for has been a nightmare. Done with it.

[kelsethel]

yeah you can go to your email receipt or www.findmyorder.com it should have a cancel order button

[Zeblade]

Lol really? Sorry you posted here? No your not. World of Warcraft at launch was really bad. Just think of all the players that said "that's it I want my money back"...yeah they really show'd them huh HAHA.

Do you know how many times they like other MMO's hear "I going to get my money back" and then how many REALLY leave? So stop posting and leave I understand some took time off to play some didn't.

[Neosymbio]

Lol really? Sorry you posted here? No your not. World of Warcraft at launch was really bad. Just think of all the players that said "that's it I want my money back"...yeah they really show'd them huh HAHA.

Do you know how many times they like other MMO's hear "I going to get my money back" and then how many REALLY leave? So stop posting and leave I understand some took time off to play some didn't.

It would be better if you stopped posting.

[ThePassport]

It's not about showing them.

I work for a software development firm myself. Nothing big time like Blizzard or SE, but seriously, enough is enough. None of my clients would even bother put up with this mess. Why should I?