Something for Square Enix to Read

[WarJunkie]

One can question legalities as much as we like, doubt there will be a legal problem for SE. From my perspective the problem is retaining players and not receiving adverse publicity which may affect the success and popularity of the game in the future. Problems can be tolerated if we receive information ..... their communication concerning this problem is unacceptable. Tell us what's up and what time they need and less for us to be upset about. SE PLEASE READ THIS, TELL US WHAT IS UP AND HOW LONG YOU NEED SO WE CAN GET ON AND DO SOMETHING ELSE WITH OUR TIME WHILE IT GETS FIXED.

This does speak to the wider point... expectations for launch. Already the net is awash with the fact that the EA has hit a major, fundamental stumbling block for NA/EU players. The word is out there and spreading fast. These days, especially for a product/service with an already tarnished history, that can ultimately more disastrous. SE needs to show a greater willingness to 'placate' the playerbase with some sort of meaningful 'compensation' or face the real growing risk of losing more from lost launch/post launch sales than what it would cost them to compensate even it's just 'pixel' payments.

Someone there must be smart enough to see that...?

[Maze]

Sue for $39? Mwah ha ha ha ha!

[SakiKoyo]

I have been in many game launches Aion SWTOR wow long ago Lord of the rings City of Heros many to name they have all had the same issues they either had game bugs but most have the same problem "OMG we did not expect so many to connect" excuses or the network / hardware not meeting demand. They are limiting logins so the servers are not overstressed, the game goes live in a few more days with all the same servers and as it stands client / server platform. If its worse now it may be even worse on release day. And that will be another day of Queues and downtime i am fully expecting based on the 10 other mmos i played from beta to launch.

But its been 10 other beta launches to full game releases and all have had majorly the same issue, By now they should be somewhat prepared for the numbers that join on EA and launch and have equated that into the design for EA setup.
You can just go look at the japanese server Tech support it had 4-5 posts earlier today, one was about NA/eU odly enouth.

the idea of the post is to make SE aware they need to do better and get this sorted soon. EA and release is where you hook players or lose them the origonal version of this game i got from beta to end died as ppl lost interest in it. Now please SE get all your guys in get everything ironed out even if its a 24hr compelte shut down and matinance bring it up as a shining light of how to do it right after falling so far down expectations

[kazaran]

Local laws, only apply to local business not international trade of software.

Under agreement they have specific time to fix bugs within a legitimate period. As well as the responsibility of the datacenters they contracted, have to resolve issues, and synch data.

The op posted terms that do not apply internationally, nor to software distribution.

[WarJunkie]

Local laws, only apply to local business not international trade of software.

Under agreement they have specific time to fix bugs within a legitimate period. As well as the responsibility of the datacenters they contracted, have to resolve issues, and synch data.

The op posted terms that do not apply internationally, nor to software distribution.

Not so. UK/EU/AUS all have specific consumer/commercial laws that treat online purchases of products/services etc (including software) under local rules and regulations. Countries who wish to do business in said countries agree to these as part of their bilateral etc trading agreements, which can (and do) override existing contract 'no refund' clauses in certain circumstances. Speaking only for AUS online consumer protection covered by Australian Consumer Law (ACL) has (generally) increased over the past decade due to a number of high profile fraud/money laundering cases.

How easy it is to enforce this is an entirely different matter however It's one thing to have the rules, another to make them work

[Efesell]

I'm gonna say that the SE folks are acutely aware of the problems going on right now. Bug and Error reports are great feedback.

This is just added noise.

[Syamic]

I'am just glad we get 30 days free time before i have to sub I'll play my 30 day's at least i will get some worth out of what i paid for the game.

BTW not been able to log on at all today on EU servers

[kazaran]

THey may extend the free trial to ease people until issues are resolved. They have done it before.

[Evilmog]

They can't do a shutdown for Maint. to resolve this. They need to increase what they can handle by seeing what they can handle. And they prolly lack the ability to ghost in as many logins as we want them to have.

Lord knows what damage that would do internally. They need this limit. It's basically the same as having a server queue without the overhead log ins. This is probably the safest approach WITHOUT risking a potential launch delay.

SE know infrastructures probably better than all of us. Let them do their thing.

[Shiiryu]

Fix this kind of problem takes time. No one can fix this on 2 or 3 hours,can take 1 week. The better way for this is let the servers down till is fixed,but no,they put down the server some hour and let us play 4-6 hours,and i'm grateful for that. I'm angry and sad for this,but it's going better than what i expect