Quote Originally Posted by Taskun56 View Post
To all of you giving SE the benefit of the doubt, think about this: Have we heard a single update, as of the time this post is up, regarding this issue? For over an hour it has been plaguing many of us. An hour is a long time during an MMO launch. There should be an update from SE by now. The fact that there is not, is incredibly distressing.

I love the game. I love the updates. I am incredibly happy with the design changes. However, none of this is acceptable when there is a lack of communication. I am not saying, "This is bull. Fix it now. SE is stupid! Me me me!" I am asking for a little communication. That is more important than anything else during these issues.

Square Enix, Communicate with your playerbase. If that means leaving someone in JP in charge of monitoring at night and assembling a PR crew, a technical crew, etc. then so be it. You need to realize the importance of these next few days. Communication and a timely response are the most important.
Well it's even more than that. What we've actually gotten in the way of response is lacking at best. Something goes terribly wrong, they identify a 'problem' and they don't even give us a nod to say, 'Hey, this is what we're having an issue with. We're going to try this thing to fix it.' Instead we get vague, general and particularly uninformative 'It's broken, we're fixing it' responses. And some of the fixes have been awful too.

The Duty Finder has broken 3 times after they've 'fixed it', and most likely all due to the same cause. They tell us that their issues are due to congestion, so they lock down servers and then tell people that during peak, if you haven't gotten in that's just too bad. Wait and try in off-peak hours.

Well, for a lot of us that doesn't work. People who work 9-5 jobs can't get in on 'off-peak' hours. I, myself, am a teacher which means I only ever work on off-peak hours and I only ever get time off on Weekends.... oh wait, those are 'peak hours' too, aren't they?

The servers (physical servers to be specific) need to be beefed up. Bandwidth needs to be improved as well. The forums alone from the East coast filter through Germany back to Japan and in Germany there's a ping spike that goes from 31ms to 200+ms within a single jump! Then on SE's own internal servers there's a spot where you get no response for at least 7 jumps before the forum server finally responds... on jump 29.

It makes a strong case for an 'eggs in one basket' scenario, and I'm sure they didn't expect the NA/EU demand to be as high as it is. The only thought that comes into my head though is a couple overwhelmed guys in IT going, 'Well... it's the weekend. All the bosses are off and we can't get anything shipped in until Monday. Guess they're just going to have to suffer the weekend.'