I'm not remotely upset that I can't play (it's certainly not the first time this sort of thing has happened) but the slow communication and the removal of queues is what bothers me the most. If we're not kept up to date, and we can't queue, our only option is to spend all our time repeatedly trying to log in, or give up trying to play altogether. It sort of makes it feel like we're being taken advantage of (since we're already fans) and like our time isn't respected. Yes, we've all pre-ordered, but I'd prefer to feel like SE is still trying to sell us on the game by providing good customer service. No matter how severe a problem is, good customer service alleviates a huge portion of the resulting angst, but even a small problem can rub a player-base the wrong way if customer service is handled badly.