What I find appalling is the attitude Square is treating these issues with. Saying that their fix for the problems is to just continue along with a broken system is just an awful way to treat your consumer base. I feel like I'm being strung along like some idiot with all these empty apologies. They can apologize to us all they want, but with no indication that they are even going to try to solve the problems they're apologizing for, it means absolutely nothing.
Worse yet, if this treatment continues, ARR could end up dying through no fault of the game itself, which is a shame, since there is a lot of good in it. The game's reputation is already tarnished, there's no need to make it even worse with a launch like this. More than anything else, it just gives the impression that Square Enix doesn't care about the game or its customers. And as a paying customer, not only is that a waste of the money I've payed for the end product itself, but it trickles down into the community, killing it off before it has a chance to even grow into something worth-while.