Freeze/Crash & BSOD issues

[Zomba13]

I just can't understand how it was fine for all of phase 3 and 4 for me (multiple days running for multiple hours at a time and keeping game logged in and running during day due to log in issues) and then as soon as the client was updated for release and early access I started getting this problem with no change on my system apart from FFXIV:ARR getting an update.

[dstyle]

I just can't understand how it was fine for all of phase 3 and 4 for me (multiple days running for multiple hours at a time and keeping game logged in and running during day due to log in issues) and then as soon as the client was updated for release and early access I started getting this problem with no change on my system apart from FFXIV:ARR getting an update.

this is the same question for a lot of people..the bigger question! will SE do anything?

[Korinth]

For those having intermittant crashing, I've a fix (it may work for the other crashes, but since I never had them, I can't say.) first, get the program Prime-95, and run it in stress testing mode, if you get an error on any of the windows in the application after running for an hour or so, up your ram voltage by 0.05 (if it is 1.5V, set it to 1.55, etc.) then run it again, do this until no more errors occur. It seems FFXIV is very sensitive to ram stability, more os than almost all other applications.

(Setting your ram voltage past 1.70v isn't recommended unless you've stick specifically designed for overclocking, and even then, it's not the greatest idea.)

[capt_carl]

Had a few days where things were fine, but now I've had two today.

Description
Faulting Application Path: E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 522f769d
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 522f769d
Exception Code: c0000005
Exception Offset: 000d7fdb
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3825659979



Info from the FFXIV System Information Tool:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\<REDACTED>\Documents
FINAL FANTASY XIV - A Realm Reborn E:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU AMD Phenom(tm) II X3 720 Processor (3 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 3 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 01/23/13 11:11:34 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8168.762MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16335.707MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 107.219GB SYSTEM_FREEDISC_SPACE 38.397GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 290.727GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 465.886GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 978.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2723
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2013 4:58:10 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {50792233-CCD7-4926-9970-3ECA62459279}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.1348
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2012 8:35:38 PM
SYSTEM_SOUND SPDIF Out (2- Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {3E7F35DD-5E8C-4CAA-85BF-EC27F29178EB}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.1348
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2012 8:35:38 PM
SYSTEM_SOUND Headset Earphone (Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {DC1CC986-13D1-4041-9C11-ED5A75482ED0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CBC1B230-13C9-11E3-8004444553540000}
SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {323D5BF0-0E88-11E3-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8002444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42259FF0-0E88-11E3-800B444553540000}
SYSTEM_INPUT_NAME Logitech Cordless RumblePad 2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {323D5BF0-0E88-11E3-8006444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323D5BF0-0E88-11E3-8007444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFE28180-13C9-11E3-8005444553540000}
SYSTEM_INPUT_NAME American Power Conversion USB UPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Freeze/Crash & BSOD issues - Page 26 - Google Chrome
Problem Details
MiniPlayer
"NavDockFrame" (0x105da)


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Creative 3DMIDI Player
Adobe Flash Player 11 ActiveX
Creative ALchemy
Creative Audio Control Panel
DisplayFusion 5.1
Backup Expert
BitRaider Web Client
Creative Console Launcher
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Creative Diagnostics
Dolby Digital Live Pack
DTS Connect Pack
Fraps (remove only)
Google Chrome
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
Etron USB3.0 Host Controller
Last.fm Scrobbler 2.1.36
marvell 91xx driver
NVIDIA Stereoscopic 3D Driver
OpenAL
Origin
POLUtils
EVGA Precision X 4.2.1
Raptr
RivaTuner Statistics Server 5.2.0
SoundFont Bank Manager
Cthulhu Saves the World
Mark of the Ninja
FEZ
System Shock 2
Star Wars The Old Republic
VLC media player 2.0.8
Winamp
Steam
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 7 Update 25
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Star Wars: The Old Republic
FINAL FANTASY XI: Chains of Promathia
Apple Application Support
PlayOnline Viewer & Tetra Master
Java Auto Updater
FINAL FANTASY XI: Wings of the Goddess
HP Deskjet 3000 J310 series Help
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
Apple Software Update
NVIDIA PhysX
Bing Desktop
Managed DirectX (0901)
HPDiagnosticAlert
Realtek Ethernet Controller Driver
Bing Bar
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
PowerChute Personal Edition 3.0.2
HP Update
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FINAL FANTASY XI: Treasures of Aht Urhgan
Google Update Helper
AirPort
QuickTime
Remote Helper
Google Drive
Realtek Ethernet Diagnostic Utility
Etron USB3.0 Host Controller
Mumble 1.2.4
TweetDeck
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\Raptr\raptr.exe 00000EB4
C:\PROGRA~2\Raptr\raptr_im.exe 00001030
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe 00001278
C:\Program Files (x86)\AirPort\APAgent.exe 00000E24
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00001E24
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 00001878
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe 00000E20
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00000D0C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00000D24
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 00000F04
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000E30
C:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6032.exe 000002EC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000015F8
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 0000237C
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00000EBC
C:\Program Files (x86)\Last.fm\Last.fm Scrobbler.exe 00000134
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\ComUpdatus.exe 00001750
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00000A24
C:\Program Files (x86)\Remote HD\Remote Helper\RemoteHelper.exe 00000D4C
C:\Program Files (x86)\Samsung Magician\Samsung Magician.exe 00000DDC
C:\Program Files (x86)\iTunes\iTunes.exe 00000CD0
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000EF8
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00000D44
C:\Users\<REDACTED>\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe 00000CD4
C:\Users\<REDACTED>\Local Settings\Apps\F.lux\flux.exe 00000A64
C:\Windows\SysWOW64\CTXFISPI.EXE 00001250
C:\Windows\SysWOW64\Ctxfihlp.exe 00000EEC
E:\Fraps\fraps.exe 00001510
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 0000202C

[Katsaurs]

Add me to the list of having these exact same issues on a daily basis - I can't go a single XIV session without having 3 freezes/crashes/BSoD as a minimum when playing on my laptop.

And like most here, they all kickstarted from P4.

I have both a laptop and PC running 64-bit Windows 7 with 4gb ram, however my PC has an ATI Radeon HD6950 card whereas my laptop has a seperate Nvidia Geforce 540m card/chip, and of the two Nvidia is the only thing that's causing me issues and not the OS.

The only issues I get using an ATI card is random flashing yellow polygons, but thats greatly reduced thanks to a graphics driver update.

Laptop Spec:
XPS-L502X
Intel Core i7-2630QM @ 2.00GHz (stock clock)
4gb RAM
Windows 7 Home Premium 64-bit
Nvidia Geforce GT 540M

Note: I also fully uninstalled and cleared registry data before doing a fresh update for my Nvidia drivers to 327.23, but no joy - still getting the crashes

Drivers that are crashing in event viewer are always nvlddmkm and igfx .

[sgbbad5]

For exactly a month the game unexpectedly closes due to a windows error "Final Fantasy 14: ARR has stopped working". Only the game closes, and I never get bsod. I have noticed a pattern to when and where these so called random game freezes. It has never froze while in a dungeon duty, but it usually happens when I'm in a city or near a busy FATE. The thing is that it doesn't always happen every time I'm in a city or busy FATE.

I did play the FFXIV in open beta and pre-release with my old computer with no problems. The problems started when I playing the game with my new computer: AMD FX-8150 3.6GHz 8-Core Processor, Asus M5A97 LE R2.0 ATX AM3+ Motherboard, G.Skill Ripjaws X Series 16GB (2 x 8GB) DDR3-1600 Memory, Samsung 840 Series 250GB 2.5" Solid State Disk, Asus GeForce GTX 660 Ti 2GB Video Card, Corsair CX 600W 80 PLUS Bronze Certified ATX12V Power Supply, Corsair 500R Black ATX Mid Tower Case.

Over the last month of freezes, I've done many trouble-shooting of my own including:
In game setting changes like resolution, full screen, windowed, no player names, other pc player actions removed, all video settings as low as possible.
Software trouble-shooting like firewalls off, anti-virus off, startup programs all off, all drivers possible up-to-date, re-installed FFXIV three weeks ago, re-installed FFXIV yesterday with firewalls/anti-virus off, Virus/malicious/spyware scans ran, run launcher in admin mode.
Hardware trouble-shooting like running Memcheck86 to make sure memory was good, re-sitting memory sticks, made sure power supply was ample enough for computer system, ran dozens of tests on temperatures everything peaks lower than 55C except video card which doesn't peak higher than 66C.

Edit: I'm currently testing the game with ffxiv process set from normal to high in task manager. So far so good.

[Oshbac]

I have been having this issue for some time now since early access. I never BSOD just game crashing.
My build:
i7 3930K @ 4.2
4 x 4GB gskill trident 2133 cl 9
2 x ati 7950 in crossfire
2 x 120GB mushkin chronos SSD RAID 0
eyfinity 5760x1080

I had this issue during early access with the amd beta 13.8 drivers but that was a driver issue. I reverted the drivers and had no issues except poor frames because crossfire didn't work. I finally turned off my second card and and ran the game in windowed full screen mode with no issues runs perfectly fine. Then AMD released 13.9 and I thought my problems were solved. Crossfire does now work with the game but full screen crashing still exists. It did always happen when I tried porting or on my magitek mount. I am going to try some things that I haven't tried yet seen in this thread. All I can say is that it's definitely game related, not driver/hardware.

Edit:I tried using the frame limiter. Doesn't even work in full screen with crossfire enabled. Only works for me in full screen windowed.
edit2: I turned down the clocks on my graphics cards and I'm noticing major frame improvements. When I normally get 50-60 fps Im getting 80-100 fps. i went from 810 and 1250 to 750 and 1150.
Edit3: I will do more testing when I get home for anyone this is helping check back around 10:30 est and I will have more info then for you.

[Messor]

I get this about once a day as well. I have an i7 3930, 8GB of 2400 ram, and GTX 680 with Windows 8 Pro 64 bit. My systems score like 12000 on the benchmark at max settings. Don't understand why it freezes and locks up all the time either.

[Cyberpirate]

Want to bump this thread because I am having the same troubles as these people and would like some sort of answer from SE I have been playing the game fine for ages with just only a random crash with the 'FFXIV ARR has stopped working' normally when I teleport or zone but now this has turned into freezing and BSOD crashes I have done every possible fix that I have read my hardware is fine all my drivers and bios is upto date it I is a GAME CLIENT issue and really needs to be fixed

[Blaez19]

Testing out the new 331.40 Nvidia beta drivers. Will post any results!