Freeze/Crash & BSOD issues

[dstyle]

I hate to say, and I really hope I'm wrong too, I don't think SE will try to solve this issue any time soon.

[Bottlez]

I had the same problem as described by others in this thread and I FIXED it! At first my game would lock up and crash whenever I alt tabbed. Then it started to crash even when I was just playing and didn't alt tab. Then my computer started shutting off and not turning on for a few minutes after. My problem kept getting worse and worse as time went on. I ran many hardware checks on my computer and found all the components seemed to be working fine.

However, when I looked up my power supply unit model number the Thermaltake TR2 600NL2NC, I found that it was a defective model and was known to cause problems like I was having. Anyway, I went and bought a Corsair psu and installed it. I have not disconnected/crashed/or had my computer shutdown while playing FFXIV.

The morale of the story guys: Check your hardware. It seems to be a very select part of the population having these types of problems and if it was a program problem a lot more people would be having the same issues. I also noticed that my friend who had the exact same rig as me minus the power supply didn't have any of my issues.


I hope this helps, Cheers!

[Adament]

I guess I can safely discard both theories as a myth, as my gf suffers from the same gfx driver reset, bacl screen and BSOD issues and is actually running a mediocre system (an old Athlon II X4 with an ATI Radeon HD4650 gfx card) with no more than 4 GB of RAM. She does however run Win 7 64-though, but that's what I run, too, without any of those issues.

Windows calculates RAM @ RAM + Video RAM, so, you GF maybe running more than 4 Gigs (depending upon the MB/Graphics Card {dedicated or no}, some laptops share and some don't ).

I did talk to some people in my free company, and 1 person out of 6 (I think) that ran 64 bit did not have a problem. I would have questioned further on the specifics of his system, but I'd rather be playing. You can check your total RAM by doing a dxdaig, just type dxdiag in the search bar of your OS, then ad your system memory to your display memory= total RAM; as far as windows is concerned.

That would be interesting though if the RAM was 4Gb or less on a 64 bit system, that's something I'm unable to do. I guess I'm just looking something in common with this particular problem. The wild card seems to be, who doesn't have this problem, that also uses similar equipment/software as everyone else.

Sometimes its crunchy sometimes its slimy, but its always Fresh!~

[Adament]

Oh, another thought I had almost missed. DDR3.

The FC people I talked to were all using DDR3, but it maybe nothing. Anyone using DDR2 for RAM on your MB's with issues?

This is just a fart in the wind, but it was brought up.

[Krozjin]

I have never had a problem with the WoW mode(64bit Windows on Windows) or BSODs. I did have some crash to desktop issues. But most of those were GPU related issues only. I have been able to recover usually. Although there have been times my gpu locks at 324mhz for gpu and mem. This is the only game I have problems with.

Sorry if this is a stupid question, but what is WoW mode? :/

[Adament]

I'm in the process of running FFXIV from my office computer, away from the majority of my power suckers; just to make sure the problems are the same. Some boats I haven't jumped on yet....brrrrarggg....housing circuits, are they REALLY grounded? have you isolated your computer from say your big ass TV and other high power usage equipment? That is, not drawing from the same household circuit? Some posters had mentioned PSU's before, I wanted to check it a different way. I think this theory may not pan out, but it may have merit cause I can't solve this BS, but looking at it 7 times might bring new insight. >>>Long live the fighters!

I have no new info, I gave it all I had before I said something.
All I got now is wild crap, that may or not help some one.

Still interested if 32bit OS users have this problem, haven't heard of any yet.

I'm just investigating random crap now.

My Office computer:
Athlon II X4 620 Black
16 Gb of GSkill 1600
Foxconn A88GMV
ATI HD 4650 Video

Remember, sometimes its crunchy, sometimes its slimy but its always fresh.

[Adament]

Sorry if this is a stupid question, but what is WoW mode? :/

WoW64 mode is the conversion from 32 bit to 64 bit, and no that is not a stupid question.

[Adament]

I guess I could repley with more boring crap, so here it goes.

WoW mode makes 32bit systems work with 64 bit systems. But there is a lot more involved, which most people get bored with the WHY. So, I guess I'll just say my findings from some research on the subject. Look up "Dirty memory" its really sloppy, hence the dirty memory title, but I didn't give it to that; that's just what I found.

I do want to blame windows....BUT, they give us the platform to build upon...is it their fault that devs don't write code to spec?...(in respect to dirty memory, is there a right way?)..well I'm at a loss after that Dirty memory explanation...I'm not a Dev so I can't answer.

Just an observer.

[NynjaSquirrel]

Seems a lot of people are having this problem, with no common ground or proposed solutions from SqE...

[RLW81205]

I love how I've gotten an email for me to start paying in October but not one email to one of my tickets regarding this problem. Yesterday I got a good couple hours with no crash but now I can't go for more than 15 minutes without crashing... and they want me to pay for this?!



And what upsets me the most... what really gets me is that this was their chance to really make up for that horrid game they put out originally. They relaunch with absolutely horrendous (more like non-existent) customer support and a game that is inconsistently playable. I have played countless PC games and this has never once happened to me. Your average gamer is just not going to stick with it... such stupid business decisions from these guys and that's what upsets me.

It has been 24 days... 24!... since the moderator popped in to say they're looking into it. That doesn't cut it Square... I'm sorry. The worst part is we're probably the lucky ones who get some acknowledgement because I know there are countless threads full of people who haven't heard anything from a representative of SQE and have had numerous technical tickets ignored or eliminated. Way to relaunch your game guys! All those resources poured into improving the game when you forgot in the end it's about the service... we're paying for a service after the game is purchased and you are failing at providing a service. It's like paying for a cable subscription but sometimes the channels work and sometimes they don't... no one is going to pay for that. Guess what... Elder Scrolls and many other high quality MMOs are right around the corner.

I hate seeing businesses make such blindingly stupid decisions.