Freeze/Crash & BSOD issues

[animapain]

I cannot do it just this second but I plan on posting a reply to this thread with links to other threads with seemingly the same problem. It seems though that the number of people afflicted with this issue is not insignificant, which is nice to know (misery loves company after all). I have tried various other things, installing this and uninstalling that, to no avail. I have considered tinkering with my motherboard settings however I believe this shouldn't be necessary; the system should work and be stable using the defaults settings. Playing the game in a window rather than full screen has also not helped at all.

That aside, no matter which NVIDIA driver I use, be it release, older, newer or BETA, the issue simply will not go away. It's interesting to hear some AMD folks chiming in with similar issue which makes me further suspect a software issue with the game rather than a hardware/software driver issue with each system (although these can't be ruled out or suspected any less since these issues are typically environmental). Either way, I hope this server scare dies down soon so tech support can focus more on helping those with issues like these.

In the mean time I will continue trying to troubleshoot, however I am fresh out of ideas. If anyone has anything else they can suggest trying I would love to hear it. I am considering buying the game for PS3 but I am loathe to spend the extra money when my system should be able to handle it (plus I would miss my 360 controller).

Any idea on my problem? I'm scared to run the game incase it causes damage due the the random shut off.

[skitatic]

Having the exact same issue. Have sent an email to Square support, haven't heard back, doubtful that I will but I will let you guys know if I hear anything.

[BlueWolf39]

Having the exact same issue. Have sent an email to Square support, haven't heard back, doubtful that I will but I will let you guys know if I hear anything.

My support ticket is approaching five days open now and I still haven't heard back from them.

[Colly]

My support ticket is approaching five days open now and I still haven't heard back from them.

On topic for this thread, my game also crashes with that virtual call fail message - others have reported it and many seem to think it's a game software issue so I'm just waiting (like they are) for a patch to eventually fix it.

On your sub-topic mention of how long your ticket has been open, I cannot even FIND mine (ticket # 2860105) sumbitted using some web page menu that was spuriously labeled "Email support" - I say "spuriously" because the email I got did not include the ticket number, or any support, or any actual live human generated content, but simply told me to submit the problem to the forums instead. Heck, a pop-up could have told me the same thing much faster. I cannot find my ticket number 2860105 anywhere. My in-game History of tickets sent in via Contact Us, has not updated itself since 9/8/13, (is anyone else's stuck since that date also?) , and the only way I think they've been getting my RMT reports is those spammers names seem to vanish from Search a day or two later. Only 2 have said "<deleted>" in my blacklist, but 34 names I submitted for proven spamming have vanished (I typically report 2 or more RMT spammers per day - I report EVERY one that I see.)
So, my History is broken, so I can't see if they saw my contact telling them so.
The Email reply they sent me, doesn't mention anything specific or useful and simply refers me to the forums (where I HAVE already also reported the same issues, to no avail.)
I and several others are also still stuck with wrong-gendered swimwear from Moonfaire in our bags. Yes, carelessness should be avoided and we did goof, but so did the vendor whose software should not have even allowed the purchase of unwearable, non-discardable, untradable, wrongly gendered items in the first place. THAT should be fixed in the vendor software.
GM's seem more elusive than Snarks, at least I have not been able to engage one so far.

Game crashes
Mistakenly purchased wrong gender Moonfaire swimwear cannot be worn or deleted (and should not have been buyable)
History (in in-game support desk) is not updating (nothing since 9/8/13)
Email support gets you an automated, unidentified email telling you to go post the problem in the forums.
Anything else?

At least my logins are working quickly now. Thank you Square-Enix for the server upgrades and login fixes.

[Lauwen]

Any idea on my problem? I'm scared to run the game incase it causes damage due the the random shut off.

I am in the same boat as you and others in the thread. I have tried all sorts of fixes, I even upgraded to a new graphics card! Still the error persists! These memory dump BSODs are awful as they freeze my entire PC and auto restart it. I do not want physical harm to befall my PC - I am a supporter of SE but with this and the 1017 error, my patience is wearing very thin.

[KeyboardCowboy]

I was getting BSOD for quite awhile until I uninstalled EVGA Precision X which I was using to limit my FPS in FF14.

No BSOD after uninstalling that.

Maybe you are using it, not sure, if so, uninstall it.

[EvilPeppard]

I was getting BSOD for quite awhile until I uninstalled EVGA Precision X which I was using to limit my FPS in FF14.

No BSOD after uninstalling that.

Maybe you are using it, not sure, if so, uninstall it.

The problem with uninstalling Precision X is that many people use it for the fan control for optimal cooling of our Nvidia cards. It is also used for the Riva Tuner HUD display in our games, or for our Logitech G keyboards with LCD displays. I am not going to compromise the cooling of my NVidia cards to make FFXIV work, especially when FFXIV puts a heavy load on our GPUs with high graphics enabled.

If uninstalling Precision X does work, that is good information for the FFXIV team so they can work to patch FFXIV, and get it stabilized.

[KisaiTenshi]

The problem with uninstalling Precision X is that many people use it for the fan control for optimal cooling of our Nvidia cards. It is also used for the Riva Tuner HUD display in our games, or for our Logitech G keyboards with LCD displays. I am not going to compromise the cooling of my NVidia cards to make FFXIV work, especially when FFXIV puts a heavy load on our GPUs with high graphics enabled.

If uninstalling Precision X does work, that is good information for the FFXIV team so they can work to patch FFXIV, and get it stabilized.

Have you tried MSI Afterburner or various other brands versions of the Rivatuner? It's not crashing for me (right now) with it loaded.

[Vili]

Have you tried MSI Afterburner or various other brands versions of the Rivatuner? It's not crashing for me (right now) with it loaded.

Booth EVGA Precision X and MSI AB is made by the same person. So I would be surprised if switching made a difference.

[KisaiTenshi]

Booth EVGA Precision X and MSI AB is made by the same person. So I would be surprised if switching made a difference.

You'd think.

I downloaded AB 3 beta to see if I could cause some crash mayhem. There is a new Intel Quicksync video capture feature that I enabled and... well let me explain something weird....

The first time I enabled it, everything that could go wrong did software-wise. I had to enable the HD4600 by plugging in another monitor, which then threw out my aspect-ratio settings on the video driver. So I fixed that, but then when I ran FFXIV it sat there for at least 5 minutes with a "black screen" before anything happened. I ticked on the video capture, and boom, game freezes. Then I tried to reload the game, not-a-chance, error 2002 which I had never ever seen before, So I reboot

The second time I launched FFXIV first, before MSI AB and before extending to the second monitor. Game loads up instantly. So I go flip the monitor back on and load MSI AB. Game works just fine, turn on capture, works just fine (actually works this time) , at least until I hit the screenshot button while the video was recording. Then it locked up. So I'm now checking to see if I can crash the game by just leaving MSI AB beta running.

So for reference my AMD HD 7770 is the primary monitor, and the Intel HD4600 is powered on and running on the second monitor but is only on to enable Intel Quicksync, nothing is actually on it but the windows background. I reasonably suspect that some crashes might be from it, but as I said in other threads, not all crashes with the same symptoms are caused by the same thing.