Freeze/Crash & BSOD issues

[Nodo_Xi]

Greetings,

I can confirm these issues, 'appcrash' & 'BSOD' are affecting Windows 8.1 (64 bit) as well as 7 (64 bit). I have been experiencing the same issues since launch, although never had a problem in Beta.

I have followed this discussion and tried both the straight forward suggestions of OS re-install & Game reinstall, as well as trying at least 10 different sets of videocard drivers for my AMD HD 6950 both official & Beta, combined with trying tweaks and other settings adjustments which seem to have helped other players with no success.

Consequently I invested in Win 8.1 hoping this may overcome the issues which only seem to affect FFXIV, it doesn't happen when playing any other cpu/gpu intensive games. Initially it did seem to be gone, but once again after the most recent maintenance it seems to be occurring again.

I don't know if there is any relation between maintenance patch's and a increase in this issue occuring, but it does feel this way especially after changing to Win8.1 & playing for many days without a BSOD until today.

While there doesn't seem to be any isolating factor to group all players affected, as this is affecting both AMD & Intel CPU's and both AMD & Nvidia Videocards and as mentioned most operating systems it does appear a common link in the responsible module failing and causing the crash's relates to DirectX libraries d3d9.dll etc.

I like everyone else have tried everything I can at "user level" and simply hope SquareEnix can identify the issue and either announce what we need to do at our end to fix it, or fix it at there end. As the unstable nature makes playing dungeons etc. in this game impossible... as everyone else following this thread understands.

Just one more sad face.

:'(

[Kittra]

*EDIT* The first part of this post is no longer relevant. Scroll down to read the bottom.

I just figured I'd put this here for anyone who is expecting SE to read and respond to technical support posts.

Forum Moderator Avurach posted >>

Greetings,

We appreciate you taking the time to voice your concerns to us. However, the technical support forums are designated for players to assist other players with technical issues they are experiencing. Since this is not a technical issue I will be closing this particular thread. We welcome you to participate in one of the ongoing discussions surrounding this concern in a more appropriate section of the forums. Thank you!

Looks like you're on your own if you are experiencing a game breaking problem unless some nice person experiencing the same issue finds a fix and posts it before the moderators get around to closing the thread down.

On another note, I don't think SE understands the point of a Technical Support forum... lol.

*EDIT*
Avurach is watching!

Thanks for the reassurance Avurach. I was beginning to think we were being left alone with most of the issues experienced thus far.

[Avurach]

Greetings all,

I understand that you are experiencing an issue causing your game to crash and apologize for the inconvenience. I do wish to point out that, while the technical support forums are designated for players to assist other players with technical issues, situations such as this one that are affecting multiple users are brought to the attention of the right people. The issue you are all experiencing is a known issue and has been escalated to the appropriate department for investigation. Again, I apologize for any inconvenience this may have caused. I thank you all for the information provided and your continued patience.

[Will01]

Greetings all,

I understand that you are experiencing an issue causing your game to crash and apologize for the inconvenience. I do wish to point out that, while the technical support forums are designated for players to assist other players with technical issues, situations such as this one that are affecting multiple users are brought to the attention of the right people. The issue you are all experiencing is a known issue and has been escalated to the appropriate department for investigation. Again, I apologize for any inconvenience this may have caused. I thank you all for the information provided and your continued patience.

Well at least some sort of acknowledgement is a start. The issues remains but at least they are acknowledging that this is their issue and not ours, as certain people would try to indicate.

[RLW81205]

Greetings all,

I understand that you are experiencing an issue causing your game to crash and apologize for the inconvenience. I do wish to point out that, while the technical support forums are designated for players to assist other players with technical issues, situations such as this one that are affecting multiple users are brought to the attention of the right people. The issue you are all experiencing is a known issue and has been escalated to the appropriate department for investigation. Again, I apologize for any inconvenience this may have caused. I thank you all for the information provided and your continued patience.

This is what I've been waiting nearly 50 days for... that's it! That's all you needed to say and I would have been totally content waiting weeks with no frustration.

Thank you for finally addressing this problem appropriately. Good luck fixing it too... we're patiently waiting =).

[dstyle]

Greetings all,

I understand that you are experiencing an issue causing your game to crash and apologize for the inconvenience. I do wish to point out that, while the technical support forums are designated for players to assist other players with technical issues, situations such as this one that are affecting multiple users are brought to the attention of the right people. The issue you are all experiencing is a known issue and has been escalated to the appropriate department for investigation. Again, I apologize for any inconvenience this may have caused. I thank you all for the information provided and your continued patience.

erm, thanks for posting back in this forum. but those were the same words as last time (quite some time ago)
any news on how the progress is since the last time you said that?

[montecchia]

Experienced BSOD for my first time since my PC built and since few phases of beta, right on my first attempt to logout of the game after 2.05 hotfix.
Running on Win7 64bit, fullscreen mode, hardware Intel core i5 2500 with AMD radeon HD6950 graphic (non-beta latest catalyst)

BSOD only once and never happened anymore ever since. Also have no issue upon closing the game too.

cheers

[Squa11_Leonhart]

Experienced BSOD for my first time since my PC built and since few phases of beta, right on my first attempt to logout of the game after 2.05 hotfix.
Running on Win7 64bit, fullscreen mode, hardware Intel core i5 2500 with AMD radeon HD6950 graphic (non-beta latest catalyst)

BSOD only once and never happened anymore ever since. Also have no issue upon closing the game too.

cheers

won't be the games fault, take it to a hardware forum or post the crash dumps for analysis.

[capt_carl]

Latest crash:



Source
FINAL FANTASY XIV: A Realm Reborn

Summary
Stopped working

Date
‎10/‎19/‎2013 12:11 PM

Status
Report sent

Description
Faulting Application Path: E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: BEX
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 525da699
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 80000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 3924799075



At least it's nice to know someone's watching now.

[Squa11_Leonhart]

I'll just let you know, that WER info is absolutely useless and won't help fix the problem at all, SE needs the actual dump files that are contained in the crash report.