Freeze/Crash & BSOD issues

[KisaiTenshi]

I've had my GPU a few years with no issues, every other game is fine even if played for many many hours at a time.

Well like I said, the symptoms are consistent with overload of the graphics card, but not every crash is caused by the same thing. For example on my system, prior to the Catalyst 13.9 driver, (I was actually running the 13.10 beta driver I believe) it was crashing every so often, but it has only done a day it once since then. Both AMD and nVidia have released new non-beta drivers in the last week.

Another thing I'll mention, it's not really specific to FFXIV but it is to Overclocking. I had a PII-300 CPU that was OC'd to 450 and it worked perfectly for the longest time, and then Diablo II came out and, the game would BSOD after 5 minutes, every single time. After that, any video I played that used the Divx codec would also BSOD the computer. Turns out that the game was calling instructions that are only available on that CPU, and by all accounts, those (MMX) instructions tripped the BSOD. When I replaced the CPU with a PIII, all BSOD's went away. So in relation to your story, all I can suggest is that either you try the stock CPU/GPU settings, or you swap out the video card with a newer model just to eliminate one or the other as the problem.

FFXIV is very demanding of the CPU and GPU, so it wouldn't surprise me if some peoples hardware, is actually unable to deal with it.

[Blaez19]

In the majority of cases, it seems people experiencing this specific issue, exclusive to FFXIV, have high end CPUs and GPUs. It's great sharing anecdotes, but doesn't help us get any closer to a fix for those that are experiencing this specific issue.

[EvilPeppard]

I was getting BSOD for quite awhile until I uninstalled EVGA Precision X which I was using to limit my FPS in FF14.

No BSOD after uninstalling that.

Maybe you are using it, not sure, if so, uninstall it.

The problem with uninstalling Precision X is that many people use it for the fan control for optimal cooling of our Nvidia cards. It is also used for the Riva Tuner HUD display in our games, or for our Logitech G keyboards with LCD displays. I am not going to compromise the cooling of my NVidia cards to make FFXIV work, especially when FFXIV puts a heavy load on our GPUs with high graphics enabled.

If uninstalling Precision X does work, that is good information for the FFXIV team so they can work to patch FFXIV, and get it stabilized.

[Rekia]

I am having this problem too. I have almost the same set up as the OP, but I have an NVidia GTX 660 TI. I'm worried about the damage it might cause to my system to be force shut down like this.

[capt_carl]

well, SE cancelled my ticket again. saying that they cant answer it.
soooo.....yea g/l

I got a robo-response to mine, stating everything that I've already tried. Upgraded to the new nvidia drivers (327.23 WHQL) and the problem persists. Wish it were easier to troubleshoot than "Could be every four hours; could be every four minutes."

Another thing I'll mention, it's not really specific to FFXIV but it is to Overclocking.

Not entirely true. My CPU (Phenom II X3 720 BE) was running stock clocks when it was still happening.

[SongJoohee]

Same issue - same errors.

i7 4770k
8gb RAM
XFX Radeon HD 7970 Ghz Edition
Windows 8 Pro

I never get a BSOD - the game just starts to freeze up every few seconds, then about 30s-1m later the game will crash with a Final Fantasy XIV has stopped responding message.

[KisaiTenshi]

The problem with uninstalling Precision X is that many people use it for the fan control for optimal cooling of our Nvidia cards. It is also used for the Riva Tuner HUD display in our games, or for our Logitech G keyboards with LCD displays. I am not going to compromise the cooling of my NVidia cards to make FFXIV work, especially when FFXIV puts a heavy load on our GPUs with high graphics enabled.

If uninstalling Precision X does work, that is good information for the FFXIV team so they can work to patch FFXIV, and get it stabilized.

Have you tried MSI Afterburner or various other brands versions of the Rivatuner? It's not crashing for me (right now) with it loaded.

[Vili]

Have you tried MSI Afterburner or various other brands versions of the Rivatuner? It's not crashing for me (right now) with it loaded.

Booth EVGA Precision X and MSI AB is made by the same person. So I would be surprised if switching made a difference.

[KisaiTenshi]

Booth EVGA Precision X and MSI AB is made by the same person. So I would be surprised if switching made a difference.

You'd think.

I downloaded AB 3 beta to see if I could cause some crash mayhem. There is a new Intel Quicksync video capture feature that I enabled and... well let me explain something weird....

The first time I enabled it, everything that could go wrong did software-wise. I had to enable the HD4600 by plugging in another monitor, which then threw out my aspect-ratio settings on the video driver. So I fixed that, but then when I ran FFXIV it sat there for at least 5 minutes with a "black screen" before anything happened. I ticked on the video capture, and boom, game freezes. Then I tried to reload the game, not-a-chance, error 2002 which I had never ever seen before, So I reboot

The second time I launched FFXIV first, before MSI AB and before extending to the second monitor. Game loads up instantly. So I go flip the monitor back on and load MSI AB. Game works just fine, turn on capture, works just fine (actually works this time) , at least until I hit the screenshot button while the video was recording. Then it locked up. So I'm now checking to see if I can crash the game by just leaving MSI AB beta running.

So for reference my AMD HD 7770 is the primary monitor, and the Intel HD4600 is powered on and running on the second monitor but is only on to enable Intel Quicksync, nothing is actually on it but the windows background. I reasonably suspect that some crashes might be from it, but as I said in other threads, not all crashes with the same symptoms are caused by the same thing.

[Adament]

Well, I’ve spent about a total of 10 hours researching this topic before I had even stumbled upon this thread. I’ve checked about everything everyone else has on this thread, heat, RAM, Video stability, drivers, DX, etc.

I have come to conclude that this is not a hardware issue, as far as faulty hardware is concerned. There is no commonality between manufacturer, driver versions, or heat.

It does not seem to matter what manufacturer you are using, be it AMD or Intel Cores, ATI or Nvidia Graphics.
After reading all 22 pages of this thread I have found one commonality as far as I have seen.

64 bit systems.

I can’t be sure that everyone posting is running 64 bit systems, but as far as I have seen, everyone who has posted their specs are running 64 bit systems with more than 4 gigs RAM (RAM + Video Memory).

This may be a combination of the 64 architecture, and RAM in excess of 4 gigs (RAM + Video RAM). 32 bit systems will only use 4 gigs of RAM regardless of what you have in it.

Please post a reply if anyone is running 32 bit OS with this problem.

My suspicion may be that FFXIV is writing to the memory address reserved for the drivers. The driver is running fine>>FFXIV writes to the reserved address space >>driver goes back to use it>> Driver says “WTF? “ = CRASH

The only OS I have to test this with is XP, which I am not willing to install to test my hypothesis.

I really feel for the posters that built new rigs for this game, a slick system should not be an Achilles heel.

AMD FX 8120 8 Core
Gigabyte GA-990FXA-UD3
16GB Corsair
ATI HD 7770 X2 Crossfire
Windows 7 X64 Pro